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E-commerce Specialist

3 months ago

Ontario, United States Ashtel Studios Full time

**Who We Are**

We are Ashtel Studios, a 2023 award-winning Inc. 5000 honoree, recognized among America's fastest-growing companies. With over two decades of experience, our mission has always been simple yet powerful - deliver fun, design-forward products that captivate retailers, distributors, and consumers alike. Our extensive portfolio is a testament to our commitment to excellence, featuring a diverse range of products that cater to all.

Our success is fueled by an exceptional team that thrives on creativity and innovation. Ashtel Studios isn't just a workplace; it's a dynamic community where every idea matters. Join us in an environment that celebrates individuality, encourages collaboration, and values your unique contribution. Be part of our award-winning journey as we work together to spark smiles, forge connections, and turn everyday routine into something you look forward to.

**Job Title**

**E-Commerce Specialist**

**Key Responsibilities**:

- Process daily orders from Amazon and Shopify
- Manage inventory levels and forecast sales for all E-Commerce stores
- Provide effective and timely resolution of various customer inquiries and concerns across channels, and across multiple channels
- Daily, weekly, and monthly checks on all Amazon Seller Central accounts for policy violations or account health warnings
- Work with the warehouse manager on RMA processes and warranties
- Assist in the replacement of mis-picked or damaged items, and keep accurate records of customer interactions, orders, errors, comments, and complaints
- Support the continued development and refinement of SOP's and metrics to drive continuous improvement in service, cost, and quality
- Proactively search online marketplaces to ensure accuracy while looking at ways to improve our brand positioning
- Pull reports from Amazon and Shopify to translate findings into insights and actionable growth tactics
- Identify issues with the online ordering process, promotion codes, and/or product descriptions and communicate to the Marketing Manager, Product Support and E-Commerce
- Learn company product line to accurately provide current product information
- Coordinate and follow up with other departments to ensure problem resolution and work together with our customer service team members to promote an environment of customer satisfaction
- Assist the marketing team in E-Commerce channel maintenance and other additional tasks

**Qualifications**:

- 2 years' experience in operations or customer service role
- Strong data entry and Microsoft office skills
- Excellent verbal and written communication skills
- Strong organizational skills with a focus on attention to detail

Pay: $50,000.00 - $55,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Referral program
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to Relocate:

- Ontario, CA 91761: Relocate before starting work (required)

Work Location: In person