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Desktop Support Coordinator

3 months ago

Davie, United States Town of Davie, FL Full time

**Description**:
**The Town of Davie has **transitioned** to a four (4) day work week schedule (10 hours per day). Hours of work are Monday through Thursday either 7:00am-5:30pm or 7:30am-6:00pm.**

This is advanced technical work in desktop/laptop computer systems environment; mobile terminal devices (MTDs); Law Enforcement/Public Safety Software and Networks. The Desktop Support Coordinator position is a field-support position which directly diagnoses, maintains and repairs all Town-owned computer and peripheral equipment as well as supports and manages moves, add-ons, and/or changes. Provides support for warranty repairs, inventory reporting and validation; also, end user training. Reports to the Information Technology Supervisor or Project Manager.

**Minimum Requirements (Must meet by the closing date of the posting unless otherwise stated)**:
**Education and Experience**:
**REQUIRED**:

- Graduation from an accredited College or University with a Bachelor's Degree in Information Technology, Computer Science or a closely related field.
- Five (5) years full time experience in a desktop support environment.
- Additional qualifying experience in a job related field may substitute on a year-for-year basis for the required education.

**_ Licenses and/or Certificates_**:
**REQUIRED**:

- A+ Certification.
- N+ and MD-102 or the ability to obtain these certifications within one (1) year of appointment.
- Possession and maintenance of a valid State of Florida Driver's License.

**PREFERRED**
- MS-500 or MS700 certification.
- Knowledge of Information Technology Industry current technologies including Internet hosting and connectivity, Document Management, MS Office, Dell Desktop business models and laptops, local area networks, wireless local area networks (WLAN).

**Special Requirements**:
**KNOWLEDGE, SKILLS AND ABILITIES**
- Considerable knowledge of state-of-the-art computer hardware and software.
- Considerable knowledge of Local and Wide Area Network structures and associated administrative functions.
- Knowledge and practical experience with Dell Desktop and Laptops, Lenovo Desktops and Laptops, TCP/IP, Wireless Technology and mobile data-reporting computing, Mobile Tablet Devices (IPAD's, etc.).
- Familiar with the following software vendors and programs: MS O365, Teams, Network Based Imaging and Desktop Deployment and Anti-Virus; Microsoft O/S Windows and Office Products, AT&T Wireless GPRS and Edge Networks, Verizon Mobile Wireless, DELL KACE, Microsoft Systems Center, WSUS/Network Based Software Deployment tools.
- Ability to train Town staff in the operation and use of computers and standard Town software.
- Ability to establish and maintain effective working relationships and provide excellent customer service to users.
- Ability to think critically and logically to resolve problems as well as to independently set priorities and organize work.

**Supplemental Information**:

- Must pass a Level 2 background check which includes driving and a credit check.
- If selected to move forward in the hiring process, you will be required to obtain and submit your lifetime driving history record.