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Information Technology Support Technician

2 months ago

Davie, United States Synergy Business Consulting, Inc. Full time

Will work 37.5 hours per week and may fall in any of the timeframes listed below.


Monday – Thursday: 7:30 AM – 9:00 PM

Friday: 7:30 AM – 8:00 PM

Saturday: 8:00 AM – 6:00 PM

Sunday: 10:00 AM – 6:30 PM


Essential Job Functions:

• Installs and maintains hardware systems for faculty and staff to ensure technology

resources are properly functioning.

• Repairs and troubleshoots technology issues at the sites and remotely, to ensure

problems are resolved timely.

• Provides first-line, basic support for the installation, configuration, maintenance and

support of hardware and software for desktops, laptops, wireless and cellular devices,

Windows-based servers, peripherals, videoconferencing, LANs, WANs and digital media.

• Resolves issues for students, faculty, and staff encountering hardware, software and

other problems rela8ng to technology.

• Inspects and recommends maintenance of technology equipment housed in university

facili8es including offices, classrooms, computer labs, and clinics, as assigned.

• Creates, logs, updates, and resolves technology tickets using appropriate ticketing

system in a 8mely manner.

• Assists with the relocation of computers and other technology equipment within

university facilities to other loca8ons on and off campus.

• Assists with proper removal and disposal of technology from the university.

• Completes special projects as assigned.