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Materials Operation Support Oth

3 months ago

Sterling, United States GE Aviation Full time

**Job Description Summary**: The role of a Customer Service Agent (CSA) within GE Aviation Systems LLC dba Dowty Propellers is to provide robust support between multiple levels of the organization. In addition, the CSA will provide order entry support and other duties as assigned. In this role you will be responsible for defined work or projects with moderate complexity. The CSA will follow an individual work plan, meet day-to-day short-term objectives, and resolve issues through immediate action or short-term planning.

**Roles and Responsibilities**:
**Essential Responsibilities**:

- Organize order entry materials for shop processing
- Accurately interpret and process various customer documents
- Maintain communication among the customer fulfillment team in respect to any customer or field inquiries for missing information (logs, flight hours, maintenance history, etc.)
- Proactively work to resolve issues preventing orders from being released from holds
- In addition, it is expected of the CSA to escalate issues of concern to the appropriate team member and follow up on resolutions
- Responsibility for off-site records retention (contact with vendor and organization related to record retention)
- Lockheed Exostar portal for shipment of product to Lockheed.

**Qualifications/Requirements**:

- Bachelor's degree from an accredited university or college (OR High School Diploma / GED with 4 years of experience in a customer service-related role)

**Desired Characteristics**:

- Experience with Oracle Golf ERP
- Experience with Microsoft Word and Excel
- Strong verbal, written and interpersonal communication skills
- Team player
- Ability to multi-task
- Ability to interact with all levels of the organization
- Experience working within a manufacturing environment
- Strong attention to detail

**Additional Information**:
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

**Relocation Assistance Provided**:No