Current jobs related to Technical Support Supervisor - South Portland - FieldStack
-
Technical Support Specialist
4 weeks ago
Portland, Oregon, United States TEKsystems Full timeJob DescriptionOverview:The main responsibility of this role is to deliver technical assistance to users across various departments within the organization. Responsibilities include, but are not limited to: the setup of equipment in diverse environments, traveling to multiple sites to resolve system issues, and addressing inquiries from staff. The technician...
-
Technical Applications Supervisor
23 hours ago
Portland, Oregon, United States Beckman Coulter Full timeBeckman Coulter Diagnostics: A Leader in Clinical DiagnosticsAt Beckman Coulter Diagnostics, we are committed to advancing and optimizing the laboratory to move science and healthcare forward. With over 80 years of experience, we have established ourselves as a trusted partner in the clinical diagnostics industry.Job SummaryWe are seeking a highly skilled...
-
Technical Support Representative
1 month ago
Portland, United States Trustwell Full timeJob DescriptionJob DescriptionSalary: $19-$22/Hourly/DOE + BonusRole: Technical Support Representative FLSA: Full Time | Non-Exempt | Hourly Reports to: Technical Support Team Lead Trustwell, headquartered in Salem, Oregon, is nationally recognized as the leading developer of nutritional analysis and labeling software and databases for top food...
-
Technical Applications Supervisor
1 week ago
Portland, Oregon, United States Beckman Coulter Full timeAbout the RoleWe are seeking a highly skilled Technical Applications Supervisor to join our team at Beckman Coulter Diagnostics. As a key member of our NACO Applications & Customer Advocacy Team, you will be responsible for driving the performance of a team of skilled applications specialists within a specific region.Key ResponsibilitiesLead a team of...
-
Technical Support Associate
4 weeks ago
South Burlington, United States New England Federal Credit Union Full time $22 - $26Job DescriptionJob DescriptionNew England Federal Credit Union and Vermont State Employees Credit Union, the two largest credit unions in Vermont, have come together in partnership and merged. We are excited to share our new brand and name is EastRise Credit Union. You can learn more by going to nefcu.com/ourbrand.We are currently on the hunt for a Technical...
-
Portland, Oregon, United States JEOL USA, INC. Full timePosition Overview:As a Technical Support Engineer in the Portland, Oregon region, you will engage in daily travel to client locations to set up scientific equipment and deliver hands-on technical assistance. Your role will involve routine maintenance, troubleshooting, and the repair of electron microscopes for various clients.Key Responsibilities:1. Install...
-
Technical Support Specialist
1 week ago
Portland, Oregon, United States Levata Full timeJob SummaryWe are seeking a highly motivated and customer-focused Technical Support Representative to join our team at Levata. As a key member of our support team, you will be responsible for providing exceptional phone support to our customers for our products and services, including software and hardware.Key ResponsibilitiesAssist customers with...
-
Technical Support Specialist
23 hours ago
Portland, Oregon, United States Colorado Natural Gas Full timeTechnical Support Analyst ISummit Utilities, Inc. is seeking a highly skilled Technical Support Analyst I to join our team in Portland, Maine. As a Technical Support Analyst I, you will be responsible for maintaining and supporting SUI systems, technical equipment, and practices.Key Responsibilities:Provide technical support for laptop, desktop, iPad,...
-
Technical Support Specialist
2 weeks ago
Portland, Oregon, United States CDK Global Full timeAbout the RoleThis is a challenging and rewarding opportunity to join CDK Global as a Technical Support Specialist. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide timely and effective technical support to customers via phone, email, and...
-
Technical Support Specialist
1 week ago
Portland, Oregon, United States Tokyo Electron US Full timeJob Overview We are seeking a highly skilled Technical Support Engineer to join our team at Tokyo Electron US. As a Technical Support Engineer, you will be responsible for providing technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical...
-
Technical Support Specialist
1 week ago
Portland, Oregon, United States PTC Full timeJob SummaryWe are seeking a highly skilled Technical Support Engineer to join our global support organization. As a member of our team, you will collaborate with support colleagues worldwide to provide world-class technical support to clients.Key ResponsibilitiesAnalyze and resolve complex technical issues for customersWork closely with services and account...
-
Technical Support Specialist
17 hours ago
Portland, Oregon, United States Techoregon Full timeAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our Support Team. As the first point of contact for our clients, you will be responsible for providing exceptional technical support and resolving issues in a timely and professional manner.Key ResponsibilitiesProvide technical support to clients via email, chat, and...
-
Technical Support Specialist
7 days ago
Portland, Oregon, United States Suvoda Full timeTechnical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Suvoda. As a key member of our support team, you will be responsible for identifying and troubleshooting technical issues in our web-based application.Key Responsibilities:Provide technical support to customers and end-users via phone and email to...
-
Technical Support Associate
3 weeks ago
Portland, Oregon, United States CDK Global Full timePosition Overview:As a vital member of our technical support division, you will play a key role in delivering outstanding customer assistance and resolving intricate technical challenges. Your responsibilities will include assessing and diagnosing issues, escalating matters when required, and keeping abreast of industry advancements. This position demands...
-
Technical Support Specialist
4 weeks ago
Portland, United States Techoregon Full timeLocation 2035 Northwest Front Avenue, Suite 300, Portland, Oregon **Description** **Who We Are** Foureyes is a rapidly-growing software company, named by the Technology Association of Oregon as the 2020 Rising Star Technology Company of the Year.. Were on track to become the leading sales intelligence platform and we need great people to get there. We are...
-
Technical Support Associate
3 weeks ago
Portland, Oregon, United States CDK Global Full timePosition Overview:As a vital member of our technical support division, you will be tasked with delivering outstanding customer service while addressing intricate technical challenges. Your role will involve evaluating and diagnosing issues, escalating them when required, and keeping abreast of advancements in the industry. This position demands excellent...
-
Technical Support Associate
3 weeks ago
Portland, Oregon, United States CDK Global Full timePosition Summary:As a vital member of our technical assistance team, you will play a key role in delivering outstanding customer service while addressing intricate technical challenges. Your responsibilities will include evaluating and diagnosing issues, escalating matters when required, and keeping abreast of advancements in the industry. This position...
-
Technical Support Specialist
4 weeks ago
Portland, Oregon, United States Nectar Markets Full timePosition: Technical Support Specialist (Full-Time) Classification: Non-Exempt Compensation: $20/hr. Reports To: Director of IT About Us: Nectar Markets is a collective of dedicated and skilled professionals united by our enthusiasm for cannabis and our unwavering commitment to delivering exceptional service and products to our community. Your Profile: You...
-
Technical Support Specialist
2 weeks ago
Portland, Maine, United States Kolomolo Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Kolomolo. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients, observing alarms, troubleshooting, and handling calls and service requests.Key ResponsibilitiesProvide 1st line technical support, observing...
-
Technical Support Specialist
3 weeks ago
Portland, Maine, United States Summit Utilities Inc Full timeJob SummaryWe are seeking a highly skilled Technical Support Analyst I to join our team at Summit Utilities Inc. in Portland, Maine. As a Technical Support Analyst I, you will be responsible for maintaining and supporting our systems, technical equipment, and practices.Key ResponsibilitiesDesktop/Laptop/iPad/Tablet/Mobile Phone Support and DeploymentHardware...
Technical Support Supervisor
3 months ago
**About FieldStack**
We take the complexity out of technology so retailers can achieve omnichannel excellence, create great customer experiences, and profitably grow their businesses.
Our single unified commerce platform with advanced analytics includes all the core systems needed to run a thriving retail chain — POS & Store Ops, eCommerce, Inventory & Supply Chain, Loyalty, CRM, and more. Data is collected everywhere and flows throughout the systems in real-time, which enables better decisions and makes it easy to optimize every part of a business. Through our Shared Success Partnership Model, we sit on the same side of the table as our clients, helping them continuously innovate and adapt to ever-changing customer expectations.
At FieldStack, our team is on a mission. We use our collective talent, ambition, and creativity to unleash the hidden potential of technology and data-driven automation for retailers. We support each other and live by 4 core values: create wildly successful clients, have an entrepreneurial spirit, engage with empathy, and be tenacious. Together, we transform our clients’ businesses into lean, customer-centric, data-driven operations.
**Technical Support Supervisor**
We are seeking creative problem solvers who have experience managing, mentoring, and growing a technical team. The Technical Support Supervisor will handle a variety of responsibilities spanning hardware, software, database, and web work.
This is an on-site role where the supervisor will work from our South Portland office four days a week with one day working from home.
This position reports to the VP of Client Success.
Essential Functions:
- Lead by example
- Mentor staff
- Monitor ticket metrics, establish and act on improvement plans for things like successful resolution time
- Be a technical interface between FieldStack and our clients
- Understand and define the problem statement and scope of client concerns
- Promptly communicate with clients and internal stakeholders to resolve technical issues and close support tickets
- Understand product functionality and drive client focused solutions
- Own technical issues and resolutions, collaborate with the development team when necessary
- Utilize patience, good listening skills, clear and concise terms, and respectful communication to coach clients through processes and help develop confidence in the product/service
- Function as an independent producer, but also work effectively and collaboratively as part of the fast-paced team
- Regularly create and maintain documentation
- Contribute to the department attainment of organizational objectives and high client satisfaction
- Other duties as assigned
Knowledge, Skills, Abilities:
- Minimum of 3 years’ experience in a product support, development, or troubleshooting capacity, SaaS experience preferred
- At least 1 year leading a technical team
- Strategic thinker, able to balance daily operations with long term planning and goals
- Operational experience with performing SQL commands using SSMS preferred
- Experience with HTML and CSS preferred
- Understanding and experience with source control preferred
- Experience with various operating systems preferred, Windows required
- Retail experience is beneficial
- Experience building reports from SQL data is helpful
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Excellent organizational skills and attention to detail
- Excellent time management skills with a proven ability to meet deadlines
- Strong analytical and problem-solving skills, including lateral thinking and the ability to use several techniques and approaches when finding solutions
- Ability to prioritize tasks
- Thorough understanding of, or the ability to quickly learn about, the product
- Proficient with Microsoft Office Suite or related software
Education and Experience:
- Bachelor’s degree in related field, which may include Computer Science, Business, or Engineering preferred. Other backgrounds and equivalent experience considered
Pay: From $75,000.00 per year
**Benefits**:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 3 years
Schedule:
- Monday to Friday
**Experience**:
- Customer service: 1 year (preferred)
Ability to Commute:
- South Portland, ME 04106 (required)
Work Location: In person
