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Technical Support Engineer for Scientific Instruments
2 months ago
Position Overview:
As a Technical Support Engineer in the Portland, Oregon region, you will engage in daily travel to client locations to set up scientific equipment and deliver hands-on technical assistance. Your role will involve routine maintenance, troubleshooting, and the repair of electron microscopes for various clients.
Key Responsibilities:
1. Install new or modified electron microscopes at client facilities to ensure optimal functionality in accordance with specifications.
2. Independently diagnose and rectify issues with electron microscopes within your designated territory.
3. Inspect malfunctioning instruments to ascertain the nature and extent of problems.
4. Communicate effectively with clients, vendors, supervisors, and other relevant parties to facilitate work completion.
5. Exercise discretion and independent judgment when resolving technical issues.
6. Provide on-site technical support to troubleshoot and repair equipment.
7. Complete and submit field service reports along with weekly expense documentation.
Qualifications:
- Associate's degree in engineering or a related scientific field.
- A minimum of 6 months of experience in electronics or a related area.
- Exceptional customer service abilities.
- Practical technical experience in the installation and repair of scientific equipment.
- Proficiency in applying analog, digital, and RF electronics principles.
- A foundational understanding of troubleshooting techniques.
- A valid driver's license and passport are mandatory.
- Anticipate up to 30% overnight travel.
About JEOL USA, INC:
Since its inception in 1949, JEOL has been at the forefront of providing innovative solutions. The company has made significant contributions to advancements in both science and society through its high-tech products. With over 70 years of expertise in electron microscopy, more than 60 years in mass spectrometry and NMR spectrometry, and over 50 years in e-beam lithography, JEOL USA focuses on the sales and support of scientific instruments across North America and beyond.
Benefits:
JEOL offers competitive salaries, a comprehensive benefits package, a 401K plan with matching contributions, a company vehicle, and opportunities for career advancement.
Equal Opportunity Employer:
JEOL USA, INC. is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Applications from minorities, females, protected veterans, and individuals with disabilities are strongly encouraged.
