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Bdc Representative

3 months ago

Santa Monica, United States LAcarGUY Full time

**Business Development Center (BDC) Representative**

**Toyota Santa Monica**

**Responsibilities**

The BDC Representative acts as the communication link between the customer and automotive dealership. The BDC Representative is responsible for confirming and rescheduling service appointments via inbound/outbound calls.
- Follow script and guidelines on each and every phone call.
- Master Power Tracks and use appropriately.
- Ensure phones are not left unattended during scheduled shift.
- Maintain appropriate levels of customer service and client retention by resolving customer complaints or concerns immediately and appropriately; assume ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.

**Qualifications**
- **Previous Call Center experience is required.**:

- **Prior Automotive Dealership/BDC experience is highly preferred.**:

- Excellent verbal and written communication skills.
- Proven ability to provide clients with a first call resolution.
- Ability to develop strong client relationships and adjust as needed for each customer.

**Benefits**
- Medical, Dental and Vision Plans
- Short and Long-Term Disability
- Paid Holidays & Paid Time Off
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Assistance Plan

**Compensation**
- The position pays $18.00/hour, plus bonus based on performance such as Individual Appointments Shown.
- Please keep in mind that this range may vary depending on skills, experience, job-related knowledge, and location._

**Hiring Requirements**
- 18 years or older
- All potential employees must pass pre-employment testing including a background check and drug screen