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Account Manager- Excess Wholesale
4 months ago
Account Manager - OA09HN
We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.
Work Arrangements: This role will have a Hybrid work arrangement, with the expectation of working in an office (Frisco, TX, Chicago, IL, Morristown, NJ, Pittsburg, PA, Red Bank, NJ) 3 days a week (Tuesday through Thursday).
The Account Manager, as part of Global Specialty Operations, will serve as a critical partner to the Excess Casualty and Primary Casualty Wholesale underwriting teams. The individual focuses on service experience & book of business management, while also acting as a key contact for underwriters and brokers. This is an individual contributor role without supervisory responsibilities. Strong communications skills are crucial. This position works in a team environment which can span multiple offices; however, the individual is expected to be able to exercise decision making skills and problem solving while working independently and prioritizing a high volume of workload. Complexity of work varies from standard, routine tasks to more complex problem solving and analytical assignments. Some project work may be assigned as needed.
RESPONSIBILITIES- Renewal Analysis/loss analysis and prepping entire account for renewal quotes-
- Some Rating analysis is required for renewal prep work and underwriting thought process- Review and analyze Endorsement requests, escalate issues as required, process endorsements- Complete Underlying policy analysis on each Excess policy and send for UW review. (Terms and Conditions, exposures, general information, aggregates etc.)- Serve as a point of contact for brokers and provide optimal customer service experience on behalf of the company- Careful adherence to compliance standards and excellent maintenance of account files, underwriting documentation- Participation in projects, as needed
Main systems used: Outlook/Ascend/ Image Right/ Policy Decisions/ web based vendors. (Genius knowledge a plus but not required)
Broker Management & Client Relations- Serve as a critical partner to the underwriting teams within the Global Specialty Wholesale organization. The individual focuses on service experience & book of business management with primary metrics of retention, profitability & growth, and acts as a key contact for underwriters and brokers within the assigned territory. The individual maintains and utilizes a strong level of P & C commercial lines industry and market knowledge to contribute to the overall success and profitability of the Commercial organization
- Routine, structured and high complexity of workflow and assignment work
- Accountable for the overall and entire service experience, facilitating functional experts and delivering a differentiated experience. Penetrates the agency CSR relationship.- Builds and maintains relationships with key broker contacts and decision makers through regular interaction regarding renewal retention, quoting and delivery of excellent service. Effective at rebuilding “damaged” customer relationships.- Accompanies underwriters and sales staff on marketing visits in order to establish working relationship (applicable based on location).- Prepares submissions for rating and acts as the gatekeeper between the broker, Underwriter and the Operations Service Center
Underwriting Support- Performs initial prequalification on all renewal submissions, generates a summary of all findings.- Leads weekly huddle meetings with Underwriter and provides recommendations on renewal accounts.- Works independently to proactively maintain timeliness of information in the underwriting files.- Can negotiate skillfully in tough situations with both internal and external groups. Can win concessions without damaging relationships; focus is on win/win proposition for broker and company when reviewing renewal accounts.- Support sales efforts through an understanding of Global Specialty Wholesale strategies and industry programs, as well as makeup of assigned book of business and Underwriter territory; clear understanding of sales and business goals, top partner performance, and book mix.- Uses strong information gathering and diagnostic skills to solve problems.
Workflow distribution- Coordinate activities for all supporting tasks (Rating, Broker information, Risk Engineering, etc.) on new business submissions and renewal accounts.- Prioritizes territory workload based upon varying service requirements and customer needs of different activities/transactions.- Monitors work performance to ensure quality objectives and service commitments are achieved.- Facilitates routing of tasks and work between brokers, underwriters, service team, and home office team.
Project / Backup support- Backs up other Account Managers as needed.- May support vari
