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Office Coordinator

4 weeks ago

Norwalk, United States SERVPRO of NorwalkWilton Full time

**Title**: Mitigation Office Coordinator

**Location**: Norwalk, CT

**FLSA Classification**:Full-Time, Non-Exempt

**DESCRIPTION**

**ESSENTIAL DUTIES & RESPONSIBILITIES**

**Administrative & Customer Support**
- Interface with Customers to ensure open and effective lines of communication and timely
- completion of duties and job files, maintaining close and positive relationships with clientele.
- Interface with Project Managers, Field Crew and Office personnel to ensure open and effective lines of communication and timely completion of duties and job files.
- Oversee scheduling, appointments, and production services.
- Monitor and ensure complete file status, with appropriate supporting documentation.
- Handle insurance claims processing.
- Job File Coordination
- Monitor job file status
- Monitor job file audit status
- Maintain job file WIPs (Work-in-Progress)
- Monitor and ensure client requirements are followed

**Job File Documentation**
- Review and validate initial field documentation
- Create preliminary estimates
- Perform daily job file coordination
- Perform job file backup
- Keep all hard copies and digital copies of all Job Files

J**ob File Communication and Reporting**
- Maintain internal and external communications with Office Coordinators, Project Managers, Field

**Crew and Clients**
- Prepare job file reports
- Complete and review job file documentation for final upload and the audit process
- Complete job file audit process
- Perform job close-out

**Other**
- Assist with answering the main office lines.
- Administrative job duties.
- Other ad-hoc duties assigned and requested by management.

**REQUIREMENTS, DESIRED KNOWLEDGE, AND SKILLS**:

- Knowledge of office management systems and procedures
- Proficiency in Microsoft Office Suite and other relevant Franchise Specific Software
- Previous Insurance Claims Processing and Insurance Industry Experience Preferred
- Tech Savvy with the ability to learn new software easily
- Franchise Specific Software: Xactimate, XactAnalysis, and others
- Excellent time management skills to prioritize and complete a wide variety of tasks throughout the day
- Attention to detail and problem solving skills
- Excellent written and verbal communication skills
- Strong organizational and planning skills
- Ability to adapt and pivot under demanding conditions, with the capacity to manage numerous projects at once
- Previous customer service experience; preferably in a cleaning, restoration or construction industry
- Patience and listening skills to respond appropriately and interact positively with customers
- Capable to work in a fast-paced, high call volume, team-oriented environment
- Bilingual - English/Spanish, a plus

**EDUCATION**
- High school diploma/GED; required
- Associate degree; preferred

**COMPENSATION & BENEFITS**

We offer competitive pay as well as comprehensive benefits. If you feel that you meet the above criteria and are intrigued by the opportunity to work for a dynamic, fast-paced company, please contact us.

**Benefits**:

- 401(k) with company match
- Health insurance
- PTO/Sick, Vacation Paid Time Off
- Holidays
- Professional development assistance

**Schedule**:

- 8 Hour Day / 40 Hours Per Week Shift, flexible to work overtime when required
- Monday to Friday
- **Overtime Requirement**:_

We are a 24/7 Emergency Services business. You will occasionally be expected to work nights and weekends to assist our customers in their time of need during storms, cold weather, and other natural or man-made emergency situations.

**WORKING CONDITIONS**

**Environment**: This position will be in-office environment; not eligible for hybrid or remote.

**Ability to commute**:

- Norwalk, CT 06851:
Reliably commute or planning to relocate before starting work (required)

**Physical Demands**: Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Light work that includes moving objects up to 20 pounds may be required.

**Please Note**:Our office is a Pet Friendly Office, there are occasionally dogs in and around our office

**ABOUT SERVPRO**

**History**

SERVPRO of Stamford, serving the Fairfield County (Norwalk, CT) area understands the stress and worry that comes with a fire or water damage and the disruption it causes to your life, home, or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened.” SERVPRO of Stamford, serving the Fairfield County (Norwalk, CT) area specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO of Stamford, serving the Fairfield County (Norwalk, CT) area can also mitigate mold and mildew from your home or business.

**Importance of Community**

Many leaders in our business were born, raised, and have raised families of their own in Fairfield County. Our neighbors are very important to us. With over 35 years we have he

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