Current jobs related to Front Desk Security Agent - Dover - Lutheran Senior Services of Dover Inc
-
Front Desk Agent
3 months ago
West Dover, United States Mount Snow Resort Full timeAs the Front Desk Agent, you are the face of the hotel! You are the first point of contact for all guests and help make their stay a memorable one. If you are new to hospitality, Front Desk Agent is a great starting point with huge potential for upwa Front Desk, Agent, Hotel
-
Night Auditor
2 weeks ago
Dover, New Jersey, United States The Briad Group Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Night Auditor / Overnight Front Desk Agent to join our team at The Briad Group. As a key member of our hotel operations team, you will be responsible for providing exceptional customer service, managing front desk operations, and performing night audit functions.Key ResponsibilitiesFront Desk...
-
Guest Service Representative
2 weeks ago
Dover, United States Lafrance Hospitality Full timeWe are delighted to announce a fantastic opportunity at the Homewood Suites hotel located in Dover, NH! We are currently searching for a charismatic and customer-oriented Part-Time and Full -Time Front Desk Attendant. Hurry and join our exceptional team at the Homewood Suites as a Front Desk Attendant! Get ready for a wonderful work environment where you...
-
Front Desk Receptionist
3 weeks ago
Dover, United States La Bella Vita Salon & Day Spa Full timeCompany Description La Bella Vita Salon & Day Spa in Dover, DE, is dedicated to providing quality services to guests in a professional and friendly atmosphere. Through ongoing education, we ensure our team delivers exceptional experiences to our clientele. Role Description This is a part-time on-site role for a Front Desk Receptionist at La Bella Vita Salon...
-
Front Desk Receptionist
3 weeks ago
Dover, United States La Bella Vita Salon & Day Spa Full timeCompany Description La Bella Vita Salon & Day Spa in Dover, DE, is dedicated to providing quality services to guests in a professional and friendly atmosphere. Through ongoing education, we ensure our team delivers exceptional experiences to our clientele. Role Description This is a part-time on-site role for a Front Desk Receptionist at La Bella Vita Salon...
-
Front Desk Coordinator
2 days ago
Dover, Delaware, United States Camping World Full timeCamping World Receptionist Job DescriptionWe are seeking a highly organized and customer-focused Receptionist to join our team at Camping World. As a key member of our front desk team, you will be responsible for coordinating daily activities, ensuring a positive customer experience, and providing exceptional support to our customers and colleagues.Key...
-
Front Desk Coordinator
3 weeks ago
Dover, New Hampshire, United States RiverWoods Durham Full timeJob Summary:RiverWoods Durham is seeking a highly skilled and customer-focused Front Desk Coordinator to join our team. As a key member of our community, you will be responsible for providing exceptional service to our residents, staff, and visitors.Key Responsibilities:Provide warm and welcoming greetings to residents, guests, and vendorsAnswer multi-line...
-
Front Desk Representative
2 weeks ago
Dover, Delaware, United States Clearway Pain Solutions Full timeJob SummaryWe are seeking a highly organized and detail-oriented Front Desk Representative to join our team at Clearway Pain Solutions. As a key member of our front office staff, you will be responsible for providing exceptional customer service to patients and their families, while ensuring the smooth flow of patient information across the continuum of...
-
Front Desk Representative
2 weeks ago
Dover, Delaware, United States Clearway Pain Solutions Full timeJob SummaryWe are seeking a highly organized and detail-oriented Front Desk Representative to join our team at Clearway Pain Solutions. As a key member of our front office staff, you will be responsible for providing exceptional customer service to patients and their families, while ensuring the smooth flow of patient information across the continuum of...
-
Administrative Assistant
3 weeks ago
Dover, Delaware, United States Goodwill of Delaware and Delaware County Full timeJob SummaryWe are seeking a highly skilled and organized Receptionist - Administrative Specialist I to join our team at Goodwill of Delaware and Delaware County. As a key member of our front-line customer service team, you will be responsible for providing exceptional support to our clients and staff.Key ResponsibilitiesProvide a warm and welcoming...
-
Front Desk Coordinator
4 weeks ago
Dover, New Hampshire, United States Community Action Partnership of Strafford County Full timeJob OverviewPOSITION SUMMARYThe Front Desk Coordinator serves as the initial point of contact for all visitors, providing a warm welcome and assisting with inquiries. This role is essential in ensuring smooth communication within the organization and maintaining the telecommunications systems.EDUCATIONAL BACKGROUND AND EXPERIENCEA high school diploma or GED...
-
Front Desk Coordinator
4 weeks ago
Dover, New Hampshire, United States Community Action Partnership of Strafford County Full timeJob OverviewPOSITION SUMMARYThe Front Desk Coordinator serves as the initial point of contact for all visitors, providing a warm welcome and assistance. This role is essential in ensuring effective communication and support for clients while managing telecommunications systems.EDUCATIONAL BACKGROUND and EXPERIENCEA high school diploma or GED is required;...
-
Front Desk Receptionist
3 weeks ago
Dover, Delaware, United States Capitol Services Full timeJob SummaryCapitol Services is seeking a highly organized and detail-oriented Front Desk Receptionist to join our team in Dover, DE. As a key member of our administrative staff, you will be responsible for providing exceptional customer service, managing our switchboard, and performing various clerical tasks.Key ResponsibilitiesCoordinate deliveries and...
-
Customer Service Representative
2 weeks ago
Dover, New Hampshire, United States Marriott Hotels Full timeUnlock Your Potential with Marriott HotelsAs a Front Desk Agent, you'll be part of a dynamic team that delivers exceptional guest experiences. With Marriott's global presence and diverse portfolio of brands, you'll have the opportunity to grow and develop your skills in a fast-paced and rewarding environment.Key Responsibilities:Process guest check-ins and...
-
Customer Service Representative
2 weeks ago
Dover, New Hampshire, United States Marriott Hotels Full timeUnlock Your Potential at Marriott Hotels **About the Role** As a Front Desk Agent at Marriott Hotels, you'll be the face of our hospitality, providing exceptional service to our guests. Your role will involve processing guest check-ins, managing payments, and resolving any issues that may arise. You'll also be responsible for answering guest calls,...
-
Night Auditor
4 months ago
Dover, United States Briad Hotels | The Briad Group® Full timeJob DescriptionJob DescriptionNight Auditor / Overnight Front Desk AgentTownePlace Suites by MarriottDover / Rockaway, NJSummary of PositionFirst impressions mean everything! What you do the second a guest walks through the doors, sets the expectation for the rest of their stay. As an Overnight Front Desk Reception agent, you'll have every opportunity to...
-
FT Customer Service Leader
3 weeks ago
Dover, United States Hannaford Supermarkets Full timeAddress: USA-NH-Dover-833 Central Ave Store Code: Store 08373 Customer Service (7248068) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local...
-
Customer Service Representative
2 weeks ago
Dover, New Hampshire, United States Marriott Hotels Full timeUnlock Your Potential with Marriott HotelsAs a Front Desk Agent, you'll be part of a dynamic team that delivers exceptional guest experiences. With 7,500+ hotel properties and 30 top hotel brands, Marriott offers unparalleled opportunities for growth and development.Key Responsibilities:Process guest check-ins, ensuring seamless room assignments and key...
-
Customer Service Representative
2 weeks ago
Dover, New Hampshire, United States Marriott Hotels Full timeUnlock Your Potential with Marriott HotelsAs a Front Desk Agent, you'll be part of a dynamic team that delivers exceptional guest experiences. With 7,500+ hotel properties and 30 top hotel brands, Marriott offers unparalleled opportunities for growth and development.Key Responsibilities:Process guest check-ins, ensuring seamless room assignments and key...
-
Customer Service Representative
2 weeks ago
Dover, New Hampshire, United States Marriott Hotels Full timeUnlock Your Potential with Marriott HotelsAs a Front Desk Agent, you'll be part of a dynamic team that delivers exceptional guest experiences. With 7,500+ hotel properties and 30 top hotel brands, Marriott offers unparalleled opportunities for growth and development.Key Responsibilities:Process guest check-ins, ensuring seamless room assignments and key...
Front Desk Security Agent
3 months ago
Description:
**JOB SUMMARY**
The purpose of the front desk security agent is to protect the security, safety, and welfare of the residents and staff located at Luther Towers and Luther Village. Front desk security agents are the gatekeepers for each of the two campuses they are the face of the organization. Front desk security agents will monitor ingress and egress of residents, visitors, and staff, respond and/or coordinate response to emergency situations, notify appropriate authorities when required, document ordinary and extraordinary incidents on the daily log of events, and enforce the House Rules in a pleasant, friendly, but firm manner when engaging residents and visitors.
**PRINCIPAL ACCOUNTABILITIES**:
- Greets all visitors to each respective campus, requiring that each visitor sign in/out on a log documenting the first and last name, time of arrival/departure, name of agency (if applicable) and destination. Assist visitors by providing directions to the resident with whom they will be visiting, or staff member they wish to see.
- Responds with urgency to medical, fire, resident violence, and security emergencies by complying with written policies and procedures addressing the various situations at each campus.
- Serves as the liaison for apartment maintenance requests. Logs each request in the maintenance book with appropriate details (who called, nature of the maintenance deficiency, when it occurred, and efforts to resolve). After hours contacts on-call maintenance if all efforts to resolve the issue have been exhausted and delay is likely to cause an adverse effect on the resident; i.e., HVAC, electrical (within local control), or plumbing challenges.
- Notifies authorities (executive leadership, maintenance, law enforcement, or fire department/ambulance services) when situations arise necessitating external support; i.e., public assist, unauthorized visitor, smoke/fire (Luther Towers), medical emergency, resident death.
- Conducts daily resident status checks, prepares report, ensures that staff conducts physical status checks on residents who neither swipe their access/entry card or call in, and reports findings in event log.
- Records all medical transportation requests, coordinates with driver, and resolves scheduling conflicts.
- Monitors video surveillance throughout the shift, documents anything out of the ordinary, notifies appropriate staff or external agencies for urgent and/or emergent conditions, imports still photos into event log when required for illustration.
- Receives and logs prescriptions for residents from participating pharmacies and notifies residents for pick-up—front desk security personnel will not accept controlled substances of any kind.
- Conducts a walking patrol of the campus both interior and exterior ensuring that all accesses are secured and observing for anything out of place.
- Other duties as required.
**Requirements**:
**KNOWLEDGE, SKILLS AND ABILITIES**:
- Must possess superior observation skills to quickly identify emergent situations and must have the knowledge of existing policies in order to make decisions and respond accordingly.
- Possess verbal skills and compassion necessary for explaining policies and procedures to residents.
- Possess the ability to document key incidents and issues on the daily event log with accuracy, brevity, and clarity.
- Must possess the ability to manage multiple priorities simultaneously efficiently while effectively remaining focused and productive.
- Knowledge of principles and processes for providing customer and personal services. This includes understanding resident needs, accommodating those needs within the scope of work, and demonstrating professionalism in all interactions.
**EDUCATION AND EXPERIENCE**:
- High School Diploma or equivalent.
- Previous experience in a security role preferred; on-the-job training will be provided.
- One year of experience in a role engaging diversified populations.
**LICENSES AND CERTIFICATES**:
None required.
**PHYSICAL REQUIREMENTS**:
Physical requirements include occasional lifting/carrying of 25+ pounds for short durations; frequent lifting/carrying/moving of 10+ pounds of equipment; visual acuity, speech, hearing, hand-eye coordination, and manual dexterity necessary to operate a computer keyboard and basic office equipment. Subject to walking distances of 1/10 of a mile continuously—occasional stair climbing up to 6 flights in an emergency, extended sitting (4 hours or more), significant visual demands while monitoring cameras throughout an 8 hour shift, reaching, twisting, kneeling, and stooping to perform the essential functions. Working conditions are primarily inside the building but occasionally will require outside functions such as walking patrol.
