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Guest Service Representative

2 months ago

Dover, United States Lafrance Hospitality Full time

We are delighted to announce a fantastic opportunity at the Homewood Suites hotel located in Dover, NH We are currently searching for a charismatic and customer-oriented Part-Time and Full -Time Front Desk Attendant.

Hurry and join our exceptional team at the Homewood Suites as a Front Desk Attendant Get ready for a wonderful work environment where you will be surrounded by friendly colleagues and have plenty of opportunities for cross-training, career growth, and mentorship. As a valued Hilton team member, you will also enjoy incredible discounts on hotel rooms for yourself and your family. Plus, we offer exciting Company-wide incentives throughout the year

That's not all - we have even more perks for you With DailyPay, you can get paid any day you choose. And, if you refer someone after you join our team, you can earn up to $500

If you are an ambitious and guest-focused candidate with some weekend availability, we encourage you to apply for this Front Desk Attendant position. A friendly and welcoming personality is exactly what we need to ensure our guests have an exceptional experience at the Courtyard by Marriott. This is a golden opportunity for you to enhance your professional skills and unleash your potential

Pay: $15 - $16 Per Hour

Shift: 7am-3pm,3pm-11pm

Schedule: Must have Weekend Availability

Job Type: Part-Time

Responsibilities:

  • Maintain a warm, welcoming and professional demeanor while interacting with all guests.
  • Check guests in and out of the hotel, ensure proper payment is received, special requests are noted & fulfilled, and accurate information is recorded.
  • Answer the phone in a professional & helpful manner.
  • Follow procedures on posting charges and settling guest accounts.
  • Effectively address and resolve guest problems to increase guest satisfaction.
  • Be knowledgeable of emergency procedures and Hotel policies.
  • Practice punctuality for scheduled shifts.
Keywords: Hotel, Hospitality, customer service, front desk, agent

Requirements
  • Customer Service Experience
  • Hotel Experience is a plus but NOT required
  • Reliability
Benefits
  • DailyPay - Get Paid Any Day
  • Brand Hotel Room Discounts
  • Company Wide Hotel Room Discount Program
  • Referral Bonus Incentive
  • Retention Bonus Incentive
  • Annual Review Program
  • Extensive Room for Growth
  • Paid Training
  • 401K Matching