Avp Cx Engagement

4 weeks ago


New York, United States Acunor infotech Full time

**Role: AVP - CX Engagement**

**Location: NewYork NY**

**Primary Responsibilities**:

- Consultatively shape CX opportunities along with clients and Drive solutioning for CX problem statements.
- Define and implement the digital CX go-to-market strategy for the target industry segments
- Lead opportunity identification, progression and closure for end-to-end the customer value chain transformation for our clients
- Lead creation of CX solution design and roadmap, and its implementation across the critical CX capabilities including:

- Customer experience design, customer journey mapping
- Conversational AI implementation in CX workflow
- Solution architecture (features, functionalities, upstream & downstream impact on the CX workflow)
- Technical architecture (data flow, technologies, how they interact and integrate, technology selection, scalability, security)
- Work with teams across the business to generate innovative CX solutions
- Implement the CX consulting deliverables, including blueprinting and assessments.
- Work with BU/account leadership to define a clear and compelling CX digital strategy for clients for target business/industry areas
- Own P&L of CX transformation for the target industry/service lines
- Ensure knowledge sharing and CX best practices between teams to drive a robust digital ecosystem
- Define and demonstrate the value proposition of data-led CX transformation for clients

**Skills and Capabilities**:

- Work with clients in a consultative way
- P&L Management for digital consulting projects for the target business area
- Co-define solutions with clients
- Think innovatively and design and deliver client oriented digital solutions Lead conversations on digital transformation with CXOs
- Be the trusted advisor to clients on how to create value through digital
- Have deep domain and technical acumen
- Proven influencing and collaboration skills
- Have an innovative and disruptive mindset, constantly looking forward
- Relentlessly pursues excellence
- Structured leadership communication and presentation skills with strong executive presence
- Digital portfolio management and strong client/stakeholder management capabilities

**Experience**:

- 12+ yrs of proven track record in leading CX transformation and driving P&L of digital teams
- Customer experience design, customer journey mapping
- Conversational AI implementation in CX workflow
- Solution architecture (features, functionalities, upstream & downstream impact on the CX workflow)
- Technical architecture (data flow, technologies, how they interact and integrate, technology selection, scalability, security)
- Should have led large technology-led organizational change initiates
- Should have led 20+ team of multi-disciplinary capabilities including solution architects, delivery leaders, technical architects, automation and analytics SMEs, and developers.
- Demonstrated experience in working with both senior business and technology stakeholders

Pay: From $150,000.00 per year

Schedule:

- 8 hour shift

**Experience**:

- CX Solutions: 10 years (required)

Ability to Commute:

- New York, NY 10001 (required)

Work Location: In person


  • CX Engagement Lead

    2 weeks ago


    New York, New York, United States EXL Full time

    Primary ResponsibilitiesConsultatively shape CX opportunities along with clients and Drive solutioning for CX problem statements. Define and implement the digital CX go-to-market strategy for the target industry segmentsLead opportunity identification, progression and closure for end-to-end the customer value chain transformation for our clientsLead creation...


  • New York, United States Pfizer Full time

    The Customer Experience (CX) Insights Manager is part of the CX Behavioral Intelligence (CXBI) Team within the Customer Experience & Engagement (CX&E) organization reporting to the Director of CX Insights. The CXBI leverages primary and secondary res Manager, Customer Experience, Customer Engagement, Business, Behavioral, Research, Management

  • Manager, CX Insights

    1 month ago


    New York, United States Pfizer Full time

    The Customer Experience (CX) Research & Insights Manager will become a team member of the CX Research & Insights Team within the Customer Experience & Engagement (CX&E) organization and will report directly to the Sr. Director of Customer Experience Manager, Customer Experience, Customer Engagement, Business, Research, Benefits

  • Vp, Cx Strategy

    2 weeks ago


    New York, United States BGB GroupKx Advisors Full time

    **BGB Group** **VP, Customer Experience (CX) Strategy** **Our Agency** BGB Group is a healthcare communications agency that offers a wide range of services, including traditional pharmaceutical advertising, promotional medical education, payer marketing, and consulting services. Known for excellence and professionalism, we're hired as strategic and...

  • Manager, Cx Insights

    4 weeks ago


    New York, United States Pfizer Full time

    ROLE SUMMARY The Customer Experience (CX) Research & Insights Manager will become a team member of the CX Research & Insights Team within the Customer Experience & Engagement (CX&E) organization and will report directly to the Sr. Director of Customer Experience Research & Intelligence. The CX Research & Insights Team develops the strategic components of...


  • New York, United States Pfizer Full time

    **ROLE SUMMARY** The Customer Experience (CX) Research & Insights Manager will become a team member of the CX Research & Insights Team within the Customer Experience & Engagement (CX&E) organization and will report directly to the Sr. Director of Customer Experience Research & Intelligence. The CX Research & Insights Team develops the strategic components of...

  • Customer Experience

    4 weeks ago


    New York, United States INIZIO EVOKE Full time

    In the journey of life, your career should make a difference. At Inizio Evoke, we come together—to do the best work, in the best possible place. We're all in. Because it's everyone's role to make health more human. **What is CX?** CX is a customers' holistic perception of their experience of a brand. This perception is made up by every interaction a...

  • Director, Retail

    4 weeks ago


    New York, United States Away Full time

    We believe in being intentional about our approach to modern work. Our hybrid model drives our commitment to fostering an environment that empowers, enables, and supports our workforce to do their best work with in-person moments that matter. The Director, Retail & CX Education role reports to the Director, People Strategy, and **will require an in-office...


  • New York, United States Citi Full time

    The AVP is a key role in Citi’s Internal Consulting organization. The major roles of the internal consulting organization are to lead significant programs in partnership with Citi’s functional and business unit leadership; to develop Citi’s approaches and methods; to build change capabilities across Citi; and to engage Citi employees at all levels in...


  • New York, United States Citi Full time

    The Assistant Vice President (AVP) is a key role in Citi’s Internal Consulting organization. The major roles of the internal consulting organization are to lead significant programs in partnership with Citi’s functional and business unit leadership; to develop Citi’s approaches and methods; to build change capabilities across Citi; and to engage Citi...


  • New York, United States Citi Full time

    The Assistant Vice President (AVP) is a key role in Citi’s Internal Consulting organization. The major roles of the internal consulting organization are to lead significant programs in partnership with Citi’s functional and business unit leadership; to develop Citi’s approaches and methods; to build change capabilities across Citi; and to engage Citi...


  • New York, United States Pfizer Full time

    ROLE SUMMARY The US RHU/GI franchise (XELJANZ, VELSIPITY, INFLECTRA, and ABRILADA) is one of critical importance to I&I and the future growth for Specialty Care. Velsipity, a priority brand for Pfizer, is a novel S1P receptor modulator that received approval in October 2023 for the treatment of adults with moderate to severe Ulcerative Colitis.. Two...


  • New York, New York, United States A-STAFFING, INC. Full time

    AVP Product Manager and Trader Position at Our CompanyPosition SummaryWe are looking for a flexible team player to join us as an AVP, Product Manager, and Trader. The role involves analyzing each portfolio and carrying out credit-related orders in line with trading procedures and portfolio guidelines.Key Responsibilities:Analyze portfolios and provide...


  • New York, New York, United States Bubble Skincare Full time

    Reporting to: Director of SocialDepartment: Social - MarketingLocation: New York, NYPosition: Hybrid / Full-Time (3 Days a week in Office)Salary $65-85KJob Overview: Bubble is seeking a passionate and ambitious Social Media Engagement Manager who can accelerate the impact of social media on Bubble's stratospheric growth. Bubble currently has 2.3 million...


  • New York, United States Kansas Action for Children Full time

    at CommunityAmerica Credit Union in Leavenworth, Kansas, United States Job Description AVP, Branch Manager- Blue ValleyID2190TypeFull-TimeSummaryThe AVP, Branch Manager is responsible for the growth and operation of a CommunityAmerica branch location. Leads staff in reaching their individual, team and credit union goals through effective one-on-one coaching...


  • New York, United States Barclays Full time

    **Finance Model Execution (AVP)** **New York, New York** Barclays Services Corp. **What will you be doing?** Barclays Services Corp. seeks Finance Model Execution (AVP) in New York, New York multiple positions available): - Work on deliverables across numerous teams (e.g. Quantitative Analytics, Front Office, Risk, Treasury, etc.) and work streams (e.g....


  • New York, United States SW Test Full time

    Press Tab to Move to Skip to Content Link AVP-IT Digital Partner Mgt Location: ID Level: Employment Status: Description: This role is intended to develop, execute, and monitor partner engagement, joint planning roadmap and innovation in Digital. This role is responsible for engaging partners to support IOH innovation, post project evaluation, and monitoring...


  • New York, United States Barclays Full time

    Finance Model Execution (AVP) New York, New York Barclays Services Corp. What will you be doing? Barclays Services Corp. seeks Finance Model Execution (AVP) in New York, New York multiple positions available): • Work on deliverables across numerous teams (e.g. Quantitative Analytics, Front Office, Risk, Treasury, etc.) and work streams (e.g. model...


  • New York, United States Barclays Full time

    Finance Model Execution (AVP) New York, New York Barclays Services Corp. What will you be doing? Barclays Services Corp. seeks Finance Model Execution (AVP) in New York, New York multiple positions available): •Work on deliverables across numerous teams (e.g. Quantitative Analytics, Front Office, Risk, Treasury, etc.) and work streams (e.g. model...


  • New York, United States Barclays Full time

    **Planning & Stress Testing, AVP** **New York, NY** Barclays Services Corp. **What will you be doing?** Barclays Services Corp. seeks Planning & Stress Testing, AVP in New York, NY (multiple positions available): 1. Develop robust internal controls, including policies and procedures, change control, comprehensive documentation and model validation 2....