Manager, CX Insights_
2 weeks ago
**ROLE SUMMARY** The Customer Experience (CX) Research & Insights Manager will become a team member of the CX Research & Insights Team within the Customer Experience & Engagement (CX&E) organization and will report directly to the Sr. Director of Customer Experience Research & Intelligence. The CX Research & Insights Team develops the strategic components of the CX design process to uncover unmet needs and CX trends to create effective, engaging experiences that deliver tangible value for customers within the rapidly evolving and highly competitive digital landscape. The CX Research & Insights team is responsible for the research planning, insights generation, persona creation and for the development of parameters to measure key CX initiatives and recommend enhancements for ongoing ROI optimization. The CX Research & Insights Manager will work in close collaboration with members of the CX&E organization including Experience Strategy, Human Centered Design, Digital Activation & Enablement and CX Measurement & Management to conduct research in the development of high-value experiences for our customers and ensure deep understanding of customer needs. The incumbent will direct the use of primary and secondary research, both quantitative and qualitative, to ensure that our practice employs the right insights tools for every business challenge. She/he will also manage the synthesis of research findings and the persuasive communication of research-driven recommendations to ignite action and represent the voice of the customer in internal discussions. Further, the ideal candidate will quantify and track the impact of CX initiatives across BUs. **ROLE RESPONSIBILITIES** + Preform global qualitative and quantitative market research studies in which findings will be used as a central resource across Pfizer CX programs, and to support specific CX-led projects + Set objectives for customer research and manage the work of multiple activities with moderate complexity + Contribute to translate business issues into research design and lead screener and discussion guide development, recruitment monitoring, quality assurance, research collection, and reporting + Contribute to translate research findings into actionable insights and leverage insights together with other sources, to inform personas, journey, need states, innovation concepts + Deliver research insights across phases of operating model within Agile framework + Contribute to the development and tracking of KPIs for key CX initiatives in collaboration with the CX Measurement team + Stay up to date on emerging research methods and providers which to drive improvements in the insight generation process + Leverage project and program management skills to execute on CX initiatives across the business + Support customer immersion workshops with cross-functional colleagues to ensure proximity to the customer + Effectively and efficiently manage projects within budget and timeframes + Manage vendor relationships for research & insights projects + Drive full customer engagement program compliance, regulatory approval process and onboard new vendors to Pfizer policies and procedures **BASIC QUALIFICATIONS** + Bachelor's degree preferred in business administration, marketing, business analytics or psychologywith at least five years of relevant experience in healthcare, consumer goods, retail and/or pharmaceutical industry; OR Master's degree with three years of relevant experience; OR Associate's degree with eight years of relevant experience; OR Ph.D. with 0+ years of experience; OR 10 years of relevant experience with a high school diploma or equivalent + Experience in the field of customer research and insights, personas, customer journey maps, and measurement + Strong knowledge of customer research methods + Demonstrated business acumen to synthesize multiple sources of data and simplify research and insights into compelling recommendations that influence business strategy + Demonstrated ability to manage /lead complex projects within budget and timeframes and cross-functional/matrix teams + Commitment to excellence - both in the results achieved and in how they are achieved - and possess a strong passion for customer experience research and its sustained evolution + Must be able to communicate effectively with internal business and digital/technical teams, vendors and team leaders. Comfortable with ambiguity Work Location Assignment:Must be able to work in assigned Pfizer office 2-3 days per week, or as needed by the business Last day to apply: July 16th 2024 This role is not remote The annual base salary for this position ranges from $93,500.00 to $155,900.00.* In addition, this position is eligible for participation in Pfizer's Global Performance Plan with a bonus target of 12.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life's moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site - U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States. * The annual base salary for this position in Tampa, FL ranges from $84,200.00 to $140,400.00. Relocation assistance may be available based on business needs and/or eligibility. **Sunshine Act** Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative. **EEO & Employment Eligibility** Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States. Marketing and Market Research
-
CX Project Manager
4 days ago
New York, United States Atlas Full timeSend us your resume if you are exceptional and are interested in an opportunity to join a high-growth management consulting firm. If you can answer yes to the below let's talk: Do you want to work on global pharmaceutical company initiatives? Interested in joining a firm that has an extensive client base of leading life sciences companies most of which...
-
CX Engagement Lead
4 weeks ago
New York, New York, United States EXL Full timePrimary ResponsibilitiesConsultatively shape CX opportunities along with clients and Drive solutioning for CX problem statements. Define and implement the digital CX go-to-market strategy for the target industry segmentsLead opportunity identification, progression and closure for end-to-end the customer value chain transformation for our clientsLead creation...
-
Vp, Cx Strategy
3 weeks ago
New York, United States BGB GroupKx Advisors Full time**BGB Group** **VP, Customer Experience (CX) Strategy** **Our Agency** BGB Group is a healthcare communications agency that offers a wide range of services, including traditional pharmaceutical advertising, promotional medical education, payer marketing, and consulting services. Known for excellence and professionalism, we're hired as strategic and...
-
CX Research
1 month ago
New York, United States Ipsos-Insight, LLC Full timeAbout Customer Experience: The Customer Experience (CX) Service Line helps our clients listen to the voice of their customers and make operational and strategic decisions to drive customer loyalty, retention and growth.We do this by surveying customers across numerous transactional touchpoints (customer service, billing, product quality, etc.) and across...
-
CX Research
1 month ago
New York, United States Ipsos-Insight, LLC Full timeAbout Customer Experience: The Customer Experience (CX) Service Line helps our clients listen to the voice of their customers and make operational and strategic decisions to drive customer loyalty, retention and growth.We do this by surveying customers across numerous transactional touchpoints (customer service, billing, product quality, etc.) and across...
-
Customer Experience
17 hours ago
New York, United States Etain LLC Full time**Customer Experience (CX) Coordinator** * Brewster, NY * Full-Time * Customer Experience (CX) Coordinator **Position Description** We are a rapidly expanding team looking for motivated individuals to help us grow and improve our customer experience workflow. The right candidate for this role will be someone who is technologically savvy and comfortable...
-
Director, RHu Gi Franchise, Cx and Access
4 weeks ago
New York, United States Pfizer Full timeROLE SUMMARY The US RHU/GI franchise (XELJANZ, VELSIPITY, INFLECTRA, and ABRILADA) is one of critical importance to I&I and the future growth for Specialty Care. Velsipity, a priority brand for Pfizer, is a novel S1P receptor modulator that received approval in October 2023 for the treatment of adults with moderate to severe Ulcerative Colitis.. Two...
-
CX Strategy
3 weeks ago
New York, New York, United States Notion Full timeAbout Us:We're on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. Computers may be our most powerful tools, but most of us can't build or modify the software we use on them every day. At Notion, we want to change this with focus, design, and craft.We've been...
-
New York, United States Peacock TV Full timeResponsibilities **Welcome to Peacock, the dynamic new streaming service from NBCUniversal. Here youll find more than a job. Youll find a fast-paced, high-flying team for unique birds that want to be at the epicenter of technology, sports, news, tv, movies and more. Our flock works hard to connect people to what they love, each other and the world around...
-
Senior Product Design Manager, CX Platform
1 month ago
New York, United States Gusto Full timeAbout GustoGusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 300,000 businesses nationwide. Our mission is to create a world...
-
CX Strategy
2 weeks ago
New York, United States Notion Full timeAbout Us: We're on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. Computers may be our most powerful tools, but most of us can't build or modify the software we use on them every day. At Notion, we want to change this with focus, design, and...
-
Junior Fellowship CX Network
1 month ago
New York, United States Havas Group Full timeHybrid Agency : Havas CX Job Description Summary : Founded in 1835 by Charles-Louis Havas, Havas is one of the world's largest global communications groups, with more than 22,000 people in over 100 countries sharing one single mission: to make a meaningful difference to brands, businesses, and people. Havas has a distinct competitive advantage as it is a...
-
Commissioning Project Manager
4 weeks ago
New York, United States search-tactics Full timeJob DescriptionJob DescriptionCommissioning Project ManagerLocation: New York FulltimeJob Description:We are seeking an ambitious individual to serve as a Commissioning Project Manager (CxPM) with expertise in mechanical / controls systems in our New York office. This position will place a successful candidate into a team of industry leading...
-
Commissioning Project Manager
1 month ago
New York, United States Bala Consulting Full timeJob DescriptionJob DescriptionBala Consulting Engineers is a 200-person engineering firm headquartered outside of Philadelphia in Wayne, PA with full-service offices in New York, NY, Boston, MA, Baltimore, MD, and Washington, DC.BALA is a dynamic growth-oriented company, built on relationships with our clients, staff, and industry partners. At BALA you will...
-
Commissioning Project Manager
1 month ago
New York, United States Bala Consulting Engineers Full timeBala Consulting Engineers is a 200-person engineering firm headquartered outside of Philadelphia in Wayne, PA with full-service offices in New York, NY, Boston, MA, Baltimore, MD, and Washington, DC. BALA is a dynamic growth-oriented company, built on relationships with our clients, staff, and industry partners. At BALA you will enjoy an exceptional employee...
-
Program Manager, Global Strategic Accounts, CX
4 weeks ago
New York, New York, United States Pure Storage Full timeCompany Overview: BE PART OF BUILDING THE FUTURE. What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse? The answer is dataall fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by...
-
Cx Design Consultant
4 weeks ago
New York, United States Parloa Full time**YOUR MISSION**: As a **CX Design Consultant **you will guide and advise our customers throughout their journey with our Conversational AI platform, Parloa: from the first onboarding session to the live usage of the phone bot and beyond. As part of our Customer Success team, you will take responsibility for customer projects. You advise them in designing...
-
Junior Fellowship CX Network
1 month ago
New York, United States Havas Group Full timeHybrid Agency : Havas CX Job Description Summary : Founded in 1835 by Charles-Louis Havas, Havas is one of the world's largest global communications groups, with more than 22,000 people in over 100 countries sharing one single mission: to make a meaningful difference to brands, businesses, and people. Havas has a distinct competitive advantage as it is a...
-
Customer Success Manager
2 weeks ago
New York, United States Zendesk Full timeBy clicking Apply Now, I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesks Candidate Privacy Notice . Job Description We are looking for a highly driven and motivated individual who is passionate about building strong relationships and providing a best-in-class customer experience. Our...
-
Customer Success Manager
2 weeks ago
New York, United States Zendesk Full timeBy clicking “Apply Now,” I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk’s Candidate Privacy Notice . Job Description We are looking for a highly driven and motivated individual who is passionate about building strong relationships and providing a best-in-class customer...