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Bill Pay Lead
4 months ago
Bill Pay Lead (BP Lead)
**Job Description**:
Company Overview
At Plumb, we **focus on the numbers** so our clients can focus on growing their business
- helping them save time and gain clarity while remaining in control.
Job Description - essential functions/core
At Plumb, our Bill Pay Leads are resourceful **problem solvers** and **adaptable**, client-focused minded professionals who thrive in a **fast-paced** working environment. BP Leads **are detail-oriented, problem solvers **that are** calm under pressure, adjust to evolving client needs, and find solutions to clients’ needs and concerns**.** **Specific examples of a typical day/week are as follows:
- ** Team and Client Management - **Understand the _metrics_ of a successful, engaged team that works _efficiently and effectively_ to provide services to our clients.
- Motivate, coach, and supervise a team of BP Associates.
- Assist in onboarding new clients and cultivating long-term client relationships.
- Approve client check runs, oversee Plumb 7-Step Files, and review GL coding.
- Conduct on-going process improvement and appropriate follow-up activities to guarantee issue resolution. Prioritize and navigate complex problems, escalating as necessary for timely resolution.
- ** Team Development - **Make sure your team is _trained, knowledgeable, efficient,_ and providing the _best customer service_ to your client base.
- Prioritize team workload through tasks, keeping utilization metrics consistent with goals.
- Provide mentorship, technical training, and individualized support to your team of client associates. Ensure clear expectations for performance are set and met, regarding client expectations, client services, and other duties as described.
- ** Resource Management -** Manage expectations through detailed project management.
- Review and analyze invoices and expense reports for accuracy and eligibility for payment. Assist in producing cash flow management and expense reports for clients.
- From onboarding new clients to ensuring issues are resolved with urgency, BP Leads are experts at seeing beyond the numbers, providing information and solutions to the client in a concise and professional manner.
- Understand how the accounts payable function impacts a client’s overall financial portfolio with experience in tasks such as processing invoices, preparing cash flow statements, client bill pay, GL coding review, reconciliations and cash reporting.
Job Description - future/bigger picture
BP Leads are experts at balancing detailed projects and tight deadlines. BP Leads analyze challenges and devise out-of-the-box solutions. Some areas where this position can contribute are as follows:
- ** Business Minded**:
- Understand how to evaluate processes, how to shift gears, find solutions to challenges, and ensure profitability. Within the first 6 months, lead and manage at minimum 10-15 client relationships at one time while supporting staff accountants. Be highly utilized, billing at 80% or higher to clients.
- ** From Associate to Lead
- **_Organization, prioritization, and delegation_ are key components of this role, but it is also critical that you can _support and coach your team_. Be willing to lead the team with respect, transparent communication, and clear expectations.
- ** Process Improvement - **Develop and improve current policies and procedures to ensure the team is motivated, efficient, and maintains client satisfaction.
- ** Manage Expectations**:
- Be able to customize the client experience to meet their specific goals and needs. Utilize a deep understanding of accounts payable to provide clarity in accounting by processing invoices, client bill pay, reconciliations, cash reporting, and wires.
- ** Think Plumb**:
- Bring new ideas to the table that add value to our Plumb community: focus on responsive solutions that help manage client and team expectations. Model Plumb Principles in action to your team.
Software Skills
The following software systems are used frequently, and experience is preferred:
- QuickBooks Online (highly preferred)
- Sage Intacct
Skillsets and Recommended Requirements
- Minimum 2 years of accounts payable and customer facing experience.
- Minimum 1 year of supervisory experience with evidence of strong leadership capabilities.
- Ability to manage and prioritize tasks simultaneously while meeting deadlines.
- Organized, detail-oriented, and committed to confidentiality.
- Very good communication skills (written and verbal) and presentation skills.
- Experience working remotely.
- Intermediate to advanced computer skills working with various office equipment, computers and programs including databases, Word, Outlook, PowerPoint, and Excel.
