Technical Support Services Specialist
3 weeks ago
Overview:
The Technical Support Services Specialist is primarily responsible for the operation, fabrication, and issuance of NASA Controlled Access Area (CAA) badge transactions, JSC temporary passes, center specific badges and credentials, NASA Foreign National permits, JSC ID cards, bullet badges (media, overlays, and special events).
**Responsibilities**:
- Assemble/mail security investigation forms/packages to employees and review all paperwork received for accuracy and completeness as they pertain to the PRP, I/T, NRP, and Foreign National security programs
- Conduct background checks as required
- Accomplish data entry requirements on personnel processed under the above listed programs
- Accomplish document imaging for all personnel security and foreign national records
- Prepare and file statistical reports, metrics, presentations, and spreadsheets as required.
- Fingerprint designated personnel for security checks, investigations or clearance purposes in accordance with Standard Operating Procedures.
- Complete all required reports, forms, and other documentation in accordance with established procedures
- Other duties as assigned
- Minimum High School Diploma or GED
- Must be a U.S. Citizen
- One year of responsible administrative, secretarial, or badging experience preferred.
- Skill in operating a personal computer and standard office equipment
- Other duties as assigned
Qualifications:
- Must possess an active Secret Clearance
- Minimum High School Diploma or GED
- Must be a U.S. Citizen
- One year of responsible administrative, secretarial, or badging experience preferred.
- Skill in operating a personal computer and standard office equipment
- Strong interpersonal skills and the ability to work closely with others
- Ability to work flexible hours to accommodate mission requirements
- Knowledge of standard office and administrative practices and procedures including business letter writing, records management, report preparation, and filing methods, correct English usage, including spelling, grammar, punctuation and vocabulary; modern office methods, equipment and procedures
- Ability to provide varied technical and administrative assistance; use initiative and sound judgment within established guidelines; organize, coordinate, and prioritize a variety of assignments with varying deadlines; work effectively under pressure with frequent interruptions; handle difficult, confidential and sensitive assignments; organize and maintain a variety of confidential records, reports and files
Teleworking Permitted?: false
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