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Advanced Technical Support Specialist

4 months ago

Houston, United States eMPiGO Technologies Full time

Join the Empigo Technologies team

We are looking for a Advanced Technical Support Specialist to work onsite at a client in Houston, TX or Lafayette, LA . You will be part of a team of IT professionals who provide remote and in-house technical PC hardware and software support onsite at one of our clients. You will have the opportunity to work with and develop skills in a wide range of different systems and environments This role will enable the right candidate to be a mentor to the lower tiers within the company, and shape the way the team performs on a daily basis.


Recommended Requirements:

One (1) of the following:

  • High School degree and 5+ years of IT job experience
  • Bachelors’ degree or greater related to IT.

Role Expectations:

  • Maximize client focus, enjoy solving complex problems, and strive to learn new concepts
  • Provide on-site support and remote support for various client software and hardware issues
  • Enable positive end-user interactions and ensure troubleshooting process is an enjoyable experience
  • Utilize and observe established SLAs to ensure timely responses and assistance to phone, email, and on-site support requests
  • Identify and resolve technical issues. Be willing to investigate, learn, and ask questions
  • Operate in a fast-paced environment, multitask projects, and prioritize issues effectively
  • Flexibility to occasionally travel out of state for on-site service and project needs

Advanced / very familiar:

  • Imaging desktops and configuring new user setups
  • Managing and troubleshooting Windows OS / Server environments
  • Managing, troubleshooting, and deploying printers
  • Identifying and troubleshooting networking issues
  • Using ticketing software and IT support tools
  • Microsoft 365 Support: InTune, Access policies, Azure, etc..
  • Basic Scripting/Development experience (Javascript, C+, Power BI, PowerShell)

Intermediate / Familiar:

  • Asset tracking and inventory management
  • Rack hardware installation and assembly
  • VMware and vCenter management
  • Webex/VOIP phone management and troubleshooting
  • Helpdesk ring groups and call prioritization


About Empigo Technologies:

Our Vision:

We collaborate with our clients to identify their business needs and deliver solutions to ensure business continuity, security and necessary organizational infrastructure to help them grow, and we respond immediately to mitigate downtime.

Our Values:

BE HONEST – We constantly seek the truth and tell the truth for total transparency.

BE RELIABLE – We strive to do what we say we are going to do without exception.

BE GENUINE – We are who we are and realize that no one is perfect.

BE KIND – We recognize that when we put others first, they often will do the same.

Visit us at empigo.com for more information about our team