Service Desk Support Specialist
2 weeks ago
Service Desk Support Specialist - MSP Support Engineer
Houston, TX 77056
6 months Contract to Hire
Salary: upto $75K
Must be client facing, with good comm. Skills.
In this role, you will be responsible for providing onsite and remote advanced technical support to our clients, troubleshooting complex IT issues, and ensuring the smooth operation of their IT infrastructure.
You will leverage your expertise in Microsoft and Fortinet technologies to diagnose, resolve, and escalate IT problems, working collaboratively with our internal teams and client contacts.
Responsibilities
Diagnose and resolve complex IT issues for a diverse client base.
Provide technical support for Microsoft Windows desktops, servers, and Active Directory/EntraID.
Configure and manage Fortinet firewalls, switches, access points and security solutions; Cisco Meraki experience a plus.
Perform routine maintenance tasks such as software updates and security patching on all types of devices compute, storage, and network.
Manage ticket queue for your area of responsibilities based on priority of incident or request.
Document technical activities and solutions in a clear and concise manner.
Escalate unresolved issues to senior engineers or vendors when necessary.
Maintain a strong understanding of emerging technologies and industry best practices.
Collaborate effectively with internal teams and client contacts to ensure successful issue resolution.
Provide excellent customer service and build strong relationships with clients.
Qualifications
5-7 years of experience in an IT support engineer role, preferably within an MSP environment.
Strong understanding of Microsoft Windows operating systems (Windows 10, 11, Server 2019, 2022).
Working knowledge of Active Directory administration.
Understanding of Microsoft Azure licensing, configuration and support.
Experience configuring and managing Fortinet firewalls and security solutions.
Knowledge of hypervisors and virtual desktop solutions, such as Hyper-V, VMware, Citrix; Understanding of Scale Compute a plus.
Ability to travel to customers in Houston area (mileage & expenses reimbursed) and occasional out-of-town travel for company events.
Understanding of ITIL framework a plus.
Microsoft Windows, Microsoft Modern Workspace, Fortinet, Aruba Scale and other certifications a plus.
-
Service Desk Support Specialist
1 week ago
Houston, United States Prudent Technologies and Consulting, Inc. Full timeService Desk Support Specialist - MSP Support Engineer Client is located @ Houston, TX 77056 areaAll remote in Houston.TRAVEL : The customer base goes from Galleria to Crosby to Pearland to West Belt area.Ability to travel to customers in Houston area (mileage & expenses reimbursed) and occasional out-of-town travel for company events.6 months Contract to...
-
Service Desk Support Specialist
1 week ago
Houston, United States Prudent Technologies and Consulting, Inc. Full timeService Desk Support Specialist - MSP Support Engineer Client is located @ Houston, TX 77056 areaAll remote in Houston.TRAVEL : The customer base goes from Galleria to Crosby to Pearland to West Belt area.Ability to travel to customers in Houston area (mileage & expenses reimbursed) and occasional out-of-town travel for company events.6 months Contract to...
-
Service Desk Support Specialist
1 week ago
Houston, United States Prudent Technologies and Consulting, Inc. Full timeService Desk Support Specialist - MSP Support Engineer Client is located @ Houston, TX 77056 areaAll remote in Houston.TRAVEL : The customer base goes from Galleria to Crosby to Pearland to West Belt area.Ability to travel to customers in Houston area (mileage & expenses reimbursed) and occasional out-of-town travel for company events.6 months Contract to...
-
IT Support Specialist
3 weeks ago
Houston, United States ELLIOTT SERVICES Full timeOF THE JOB: This position responds to, tracks, and monitors inquiries and requests for assistance with software, hardware, and other technical problems. It provides triage and resolution services; and prepares computing hardware and software for depl Support Specialist, IT, Information Technology, Support, Help Desk, Specialist, Manufacturing
-
Help Desk Specialist
1 month ago
Houston, United States CampusBox Media Full timeAs a Help Desk Specialist, you will be responsible for providing technical assistance and support to internal users in resolving hardware, software, and network issues. You will troubleshoot problems and escalate complex issues to appropriate personnel while ensuring timely resolution to minimize downtime and maintain productivity. Responsibilities: ...
-
IT Support Specialist
5 days ago
Houston, United States HOK Group, Inc. Full timeIT Support Specialist Tracking Code 3579-737 Job Description We are currently seeking an IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical assistance to computer system users. * Tier 1 support for a helpdesk system. Answers user inquiries regarding computer software or hardware operations to...
-
IT Support Specialist
5 days ago
Houston, United States Elliott Company Full timeOverview & Responsibilities PURPOSE OF THE JOB: This position responds to, tracks, and monitors inquiries and requests for assistance with software, hardware, and other technical problems. It provides triage and resolution services; and prepares computing hardware and software for deployment to end users. BACKGROUND and EXPERIENCE: Education: Requires a...
-
Service Desk Manager
2 weeks ago
Houston, United States alliantgroup, LP Full timealliantgroup, LP is currently experiencing explosive growth! As a national consulting firm focused on being the voice to the middle market, our mission is simple: Strengthening American businesses. How do we do this? We hire the brightest talent with the most diverse backgrounds who are passionate about making a difference. It's fun to work in a company...
-
Service Desk Manager
2 weeks ago
Houston, United States alliantgroup, LP Full timealliantgroup, LP is currently experiencing explosive growth! As a national consulting firm focused on being the voice to the middle market, our mission is simple: Strengthening American businesses. How do we do this? We hire the brightest talent with the most diverse backgrounds who are passionate about making a difference. It's fun to work in a company...
-
IT Support Specialist
2 weeks ago
Houston, United States New WorldNational Auto Parts Full timeJob Summary: We are seeking a IT Support Specialist with a passion for the automotive industry to join our team. As an Auto Parts IT Support Specialist, you will be responsible for resolving IT issues and providing support to our South Texas Region stores. Duties - Respond to IT support requests from employees and resolve technical issues promptly. - Set up...
-
Sr. Service Desk Support Specialist_Onsite
2 weeks ago
Houston, United States Prudent Technologies and Consulting Full timeRequired Qualification & Skills5-7 years of experience in an IT support engineer role, preferably within an MSP environment.Strong understanding of Microsoft Windows operating systems (Windows 10, 11, Server 2019, 2022).Working knowledge of Active Directory administration.Understanding of Microsoft Azure licensing, configuration and support.Experience...
-
Help Desk Techinician
2 weeks ago
Houston, United States ResourceMFG Full timesummary ResourceMFG are hiring aHelp Desk Techinician for a firearm accessoriesmanufacturing client in Cheyenne. Pay:$17 to $19 per hour The Help Desk Support Specialist provides day-to-day administration and maintenance of employee technical resources for Magpul. Serves as primary interface for employee related technical solutions. We are looking for a...
-
Service Desk Technician
2 weeks ago
Houston, United States AZZ Inc. Full timeJob DescriptionJob DescriptionCompany DescriptionAZZ Inc. is the leading independent provider of hot-dip galvanizing, spin galvanizing, powder coating, plating, and coil coating solutions to a broad range of end-markets. Collectively, our business segments provide sustainable, unmatched metal coating solutions that enhance the longevity and appearance of...
-
IT Support
3 weeks ago
Houston, United States First Service Credit Union Full timeAddress:16430 Park Ten Place, Houston Texas 77084Role: Provide assistance in processing and maintaining all Information Systems areas, including printers, workstations, help desk and in-house system and network system. Assist in all aspects of end user support. Essential Functions & Responsibilities: Responsible for first line of help desk support for all...
-
Information Technology Support Specialist
3 days ago
Houston, United States The Virtual Bench Full timeOur client is located in Northwest Houston and is looking to add a short term IT Support Specialist to their team on a contract basis. This position will assist in the replacement of a few hundred computers. The pay rate is $20-25 per hour. ASAP NEED!Responsibilities:Work with employees to coordinate a time to swap the PCs and advise the employee to backup...
-
IT Support
2 weeks ago
Houston, United States First Service Credit Union Full timeAddress:16430 Park Ten Place, Houston Texas 77084 Role: Provide assistance in processing and maintaining all Information Systems areas, including printers, workstations, help desk and in-house system and network system. Assist in all aspects of end user support. Essential Functions & Responsibilities: Responsible for first line of help desk support for all...
-
IT Support
1 month ago
Houston, United States FIRST SERVICE CREDIT UNION Full timeJob DescriptionJob DescriptionAddress:16430 Park Ten Place, Houston Texas 77084Role: Provide assistance in processing and maintaining all Information Systems areas, including printers, workstations, help desk and in-house system and network system. Assist in all aspects of end user support.Essential Functions & Responsibilities:Responsible for first line of...
-
IT Support Specialist
1 month ago
Houston, United States THE ECONSORTIUM GROUP Full time**Job description**: **SUMMARY** Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problems, then determines and implements solution. **PRIMARY RESPONSIBILITIES** - Provide technical assistance and support for incoming queries and issues...
-
Supervisor of Desk Operations
4 weeks ago
Houston, United States Houston Journal of Health Law & Policy Full timeDescription Provide guidance and leadership of a residential service desk to ensure consistent quality of customer service is provided to all residents and visitors in accordance with Student Housing & Residential Life standards. Receives and responds to the more difficult customer inquiries and complaints. Investigates and researches complaints and...
-
IT Support Specialist
2 days ago
Houston, United States BECI Full timeJob DescriptionJob DescriptionSalary: General Summary: The IT Support Specialist will serve as the point of contact for internal systems users to provide fast and efficient technical assistance on computer systems. This position will respond to queries on basic technical issues and offer advice to resolve them. This position will treat internal users as...