Mobile Response Team Specialist

4 weeks ago

Gainesville, United States Alachua County, FL Full time

**Minimum Qualifications**:

- Master's Degree in counseling, psychology or related mental health field. Licensure in mental health, marriage and family counseling or any related mental health field is required within two years of employment.

A Valid Florida Driver License is required and a Motor Vehicle Record that meets the requirements of Alachua County policy #6-7; Motor Vehicle Records will be reviewed prior to employment. If, in the past 24-month period, the applicants Motor Vehicle Record has more than three (3) moving traffic infractions or three (3) or more at fault motor vehicle accidents (or combination of both and /or a conviction/pending charge for driving under the influence) or is in violation of any standard mandated by Federal or State Law or Regulation, the minimum qualifications are not met for the position. Applicants within six months of meeting the minimum education requirement may be considered for trainee status.
Successful completion of all applicable background checks pre-hire and ongoing are required.

**Position Summary**:

- This is responsible professional crisis intervention counseling work providing mobile response team services, and the ongoing development, training and support of the Crisis Center's mobile response program in the County's Crisis Center and onsite throughout the community.
- An employee assigned to this classification reviews the daily processing of crisis calls, mobile response calls, care plans, follow up contacts and warm hand offs to community providers.
- Work is performed under the direction of a higher level supervisor and is reviewed through conferences, reports and observation of the results obtained.

**Examples of Duties**:
This is an emergency essential classification. Upon declaration of a disaster and/or emergency, all employees in this classification are required to work.
- Exudes a positive customer service focus.
- Advocates building organizational culture through aligning decisions with core values including: integrity, honesty, respect, diversity, innovation, accountability and communication.- Provides trauma sensitive and strength based mobile response crisis intervention services to the community with a specific focus on youth and families.
- Provides direct service through mobile response, crisis phone line, face to face counseling, and/or telehealth services as needed, both on planned basis and in emergencies.
- Provides clients and families with prompt screening, assessment, crisis intervention support, and linkage to community services.
- Develops care plans for mobile response clients and their families focused on strategies to reduce individual and family stressors and for maintaining stabilization.
- Provides care coordination by enlisting the consultation of psychiatric providers and other mental health/social service organizations and transitioning care via a warm hand off when possible and appropriate.
- Coordinates ongoing in-service trainings and debriefs for mobile response team members.
- Ensures team compliance with policy and procedures.
- Provides supervision and clinical training to graduate students toward their certification and/or licensure.
- Assists all staff and volunteers, through individual and group conferences, in analyzing mobile response cases, client concerns, and the ongoing coordination of care, case problems and in improving their diagnostic and helping skills.
- Informs citizens and community organizations about the Crisis Center's mobile response team, crisis intervention services and suicide prevention programs that are available to the community.
- Collaborates with local agencies to coordinate client care as well as to develop and implement community-wide strategies to address mental health issues.
- Collects and organizes feedback from each individual and family regarding the service delivery to improve outcomes of care that inform, individualize, and improve provider service delivery.
- Provides in-service training for experienced workers in areas such as advanced mobile response and crisis intervention skills, new policies, procedures, and regulations including those related to trauma informed care, cultural and linguistic competency.
- Represents department in community or in interagency activities.
- Conducts and/or directs staff development programs.
- Continuously reviews current caseload.
- Counsels and refers clients to appropriate agencies or services in the community as appropriate.
- Supervises and continuously evaluates, assist, and advises crisis intervention volunteers, practicum and internship graduate students.
- Ensures the proper tracking of data and statistical information related to the mobile response team program.
- Provides after-hours on-call and in person supervision for mobile response team and all Crisis Center workers.
- Collaborates with local agencies to develop and implement community-wide strategies to address mental health issues.
- Coordinates and assists with imp

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