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Spa Coordinator/administrator

4 months ago

Indian Trail, United States Massage Envy Full time

Overview:
**Where Better Careers Begin**

**Perks & Pay**:

- Competitive base pay of plus bonuses
- Employer-paid (eligibility criteria applied) **healthcare** including medical, dental and vision plans, and telehealth plans
- ** Paid time off** for full time employees
- Employee **referral bonus** program
- In-depth product and service **training**:

- ** Employee discounts on** all products and services

**Responsibilities**:

- Coordinate with spa staff to ensure smooth operations and exceptional customer service
- Assist clients with inquiries about spa services, packages, and products
- Maintain cleanliness and organization of the spa reception area
- Maintain accurate records & reporting
- Marketing efforts in-location and in the community
- Lead inventory management and stock replenishment efforts
- Supervise Massage therapists and Estheticians
- Be responsible for the financial health of the spa to meet or exceed goals
- Greet and welcome spa clients in a friendly and professional manner
- Have adminstrative, leadership and/or sales experience, preferably in a personal service environment such as a spa, salon, or gym. Massage industry experience is a PLUS but not required
- Are natural leaders who can build relationships while motivating, coaching and supporting a team
- Can have tough conversations in a professional and constructive manner
- Can create a strong workplace culture where all employees feel valued and recognized, issues are resolved quickly and fairly, and everyone feels connected to the mission
- Previous experience in a customer-facing supervisory role in operations, preferably in a spa or hospitality setting
- Strong time management skills to handle multiple tasks efficiently
- Be creative thinker and problem solver in a dynamic, multi-tasking environment
- Multilingual abilities are advantageous for catering to diverse clientele

**Day-to-Day**:

- Manage all operational aspects including driving memberships, promoting retail sales, guiding the team, managing deposits, overseeing inventory, ensuring compliance with all laws, etc.
- Strive for continuous growth by setting goals, prioritizing work and analyzing business performance
- Effectively resolve customer challenges while maintaining a safe and therapeutic environment
- Empower team members to improve and grow by setting clear expectations, providing ongoing training, and reviewing performance regularly
- Develop positive relationships and build confidence with employees, members, and guests

**Culture & Support**:

- Award programs
- Leadership Training and Development that is invested in YOUR success
- A caring community that strives to celebrate individuality and share knowledge

If you're ready to lead the charge to help people feel their best, we can't wait to meet you.
- ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location._

**Salary**: $19-$20