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Service Appointment Coordinator

4 months ago

Binghamton, United States Williams Auto Group Full time

**Williams Toyota of Binghamton **is hiring We are looking for an energetic, passionate individual to join our **TEAM **as an **Appointment Coordinator** at our dealership in Vestal, NY. This position plays a large role in the dealership and will be part of one of the volume sales leaders in the market. Williams Auto Group offers a fun, fast-paced work environment with a focus on our customers and helping our community. #TEAMWilliams #JoinTEAMWilliams

The Appointment Coordinator is responsible for setting service customer profit centers.

**Essential Duties**
- Downloads and follows up on all dealership manifest and opportunities lists.
- Answers all inbound profit center calls - service and parts.
- Makes outbound prospecting calls inviting prospects to the dealership.
- Make CSI follow-up calls.
- Contacts all no-shows to reschedule missed appointments.
- Advises customers on special-order parts status, appointment reminders, and recall campaigns.
- Works on service drive contacting customers for test drive opportunities.
- Other tasks as assigned.

**Marginal Duties**
- Participates in community activities with product knowledge and informational sessions.

**Qualifications**

A successful Appointment Coordinator needs the product knowledge, professionalism and empathy that customers look for today. Communication is extremely important in a service department as it contributes to team-building with all dealership departments.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Education and/or Experience**
- Customer service experience helpful
- Retail experience helpful

**Language Skills**
- Bilingual is a Plus

**Certificates, Licenses, Registrations**

Manufacturer Training

**Physical Demands**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Employee must be able to lift 35 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Work Environment**

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pay: From $15.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- No experience needed

Shift:

- 8 hour shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person

License/Certification:

- Driver's License (required)

Ability to Relocate:

- Binghamton, NY 13904: Relocate before starting work (required)

Work Location: In person