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Tech Support Specialist

3 months ago

Alpharetta, United States Fiserv, Inc. Full time

**Calling all innovators - find your future at Fiserv.**

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

**Job Title**

Tech Support Specialist

**What does a successful Tech Support Specialist do at Fiserv?**

You will provide Level 2 support for the CFI portfolio responsible for client solution penetration, education, and issue resolution ownership. By increasing overall customer satisfaction, the position will support Fiserv revenue growth through increased retention and increased product/service penetration.

**What you will do**:

- Support the retention and growth of the CFI portfolio and assures client satisfaction by maintaining overall relationship with clients.
- Work with small to medium sized accounts with multi product platforms/environments to deepen the penetration of Fiserv products and services.
- Directly impact merchant satisfaction through trouble shooting and timely resolution of simple to complex inquires.
- Coordinate seamlessly with other Fiserv teams to deliver comprehensive resolutions to merchants.
- Maintain accurate and up-to-date inquiry notes and updates, including all work performed and pertinent information regarding the merchant account.
- Educate customers on relevant product and technical information related to their inquiry.
- Other duties as required and directed by management.

**What you will need to have**:

- 2+ years’ experience in customer service, sales, business development, or relationship management; payment processing experience.
- High School graduate/GED

**What will be great to have**:

- 2-year degree
- Knowledge of payment processing; Fiserv’s products, platforms, systems, and operational areas.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, New York or Washington.
- Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate._

Thank you for considering employment with Fiserv. Please:

- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

**What you should know about us**:
Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune_®_ magazine's "World's Most Admired Companies" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

**Our commitment to Diversity and Inclusion**:
Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

**Warning about fake job posts**:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.