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IT Support Specialist

2 months ago


Alpharetta, United States Russell Tobin Full time

Job Summary:

The IT Service Desk Specialist serves as the primary point of contact for IT support, providing exceptional customer service by responding to incoming calls, documenting issues, and resolving technical problems efficiently.

Key Responsibilities:

  • Troubleshoot enterprise software and hardware to ensure first-call resolution
  • Provide after-hours support as needed
  • Document issues and maintain accurate records
  • Collaborate with internal teams to resolve technical issues

Requirements:

Two to five years of relevant experience in a complex, high-tech setting are preferred. Strong communication skills, technical expertise, and the ability to work under pressure in a fast-paced environment are essential.

Benefits:

Russell Tobin offers comprehensive healthcare coverage, supplemental coverage, 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.

About Russell Tobin:

Russell Tobin is a company that values its employees and provides a supportive work environment.