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Intake Clinical Support
4 months ago
[Driver's License - CA Department of Motor Vehicles; H.S. Diploma or Equivalent
**Hours**:
**Shift Start Time**:
10 AM
**Shift End Time**:
6:30 PM
**AWS Hours Requirement**:
8/40 - 8 Hour Shift
**Additional Shift Information**:
**Weekend Requirements**:
Every Other
**On-Call Required**:
No
**Hourly Pay Range (Minimum - Midpoint - Maximum)**:
$25.966 - $32.457 - $38.948
**What You Will Do**
This position supports Hospice intake and call center to meet department objectives. Facilitates effective communication between department staff and the internal and external customers to the department, including but not limited to the physician offices, hospital case management/social work staff, skilled nursing facilities, patients/families, clinicians and leadership team. Reviews complex requests for medical care and services regarding hospice, in accordance with guidelines and regulations. To provide support and help facilitate care coordination services provided by the Hospital based team, intake and call center. This position is responsible for the care and services delivered to the hospice population.
**Required Qualifications**
- H.S. Diploma or Equivalent
- Driver's License - CA Department of Motor Vehicles -REQUIRED
**Preferred Qualifications**
- Additional health related education.
- Successful completion of Medical Assistant Program or equivalent.
- 1 Year Hospital/Home Health/Hospice experience.
**Other Qualification Requirements**
- Utilizes reliable transportation and possesses adequate personal insurance coverage. Demonstrates clean driving record in accordance with requirements of the employer DMV pull notice program and Sharp HealthCare Driver Guidelines.
**Essential Functions**
- Collaboration of Clinical Resources
Prepares and manages reports for the department. Confirms report accuracy, makes modifications as warranted to reflect current and accurate information.
Receives incoming referrals from multiple sources including but not limited to Ensocare, Care Port and OnBase.
Prepares patient chart for hospice by verifying insurance via multiple websites and phone calls, completing multiple tabs in EMR and following through with standard work set in place for incoming referrals.
Generates phone calls to physician offices for order clarification and completion, patients and families, hospital case management/social work teams and providers including reviewing patient’s need to assist in care coordination under the guidance of licensed clinical staff including supervisor. Contributes to the continuous improvement initiatives of the departments to deliver quality interventions in a timely manner.
Assist the department by relaying information regarding updates from the case management/social work team at multiple hospitals in regards to the patients discharge plan and other needs.
Maintains current communications with physician offices and case managers/social workers and all hospice staff.
Initiates and proactively collaborates with staff regarding frequently utilized community resources.
Acts as facilitator between physician offices, case managers/social workers and intake/call center and hospice leadership departments.
Ensures staff are updated throughout the day as needed.
Schedules duties outside the office and breaks in collaboration with other assistants to ensure phone is answered in person at all times.
Keeps leadership team appraised of status, including delays or inability to complete tasks.
Maintains knowledge and skills required to perform co-assistant's specific duties (generation of reports, maintenance of assignment logs, OnBase duties Ensocare and Care Port response duties).
Responsible for timely and accurate retrieval and appropriate action on departmental phone messages and necessary fax communication.
Supports staff and leadership to meet department objectives.
- Discharge and Patient Follow-up
Confirm discharges and ensures that referrals are completed and scheduled timely per department standards.
Prepare hospice chart with appropriate documentation for planned discharge.
Generates phone calls to patients, physician offices, health plans, and providers to assist in care coordination under the guidance of licensed clinical staff.
Facilitates the distribution of patient information to EMR to include the patient's chart notes and other necessary documentation as overseen by the licensed clinical staff.
Calls patients regarding staffing limitations and offers tuck in's with following day admit and keeps open communication with licensed clinical staff, outside referral sources and patient/family.
- Industry Skills and Competency
Verifies insurance utilizing multiple website and phone calls to ensure accurate information in chart such as but not limited to detailed benefit coverage for complex requests specific to patient plan coverage.
Completes admission follow up in real time including but not limited to verification that the EMR is completed, consents are completed and ind
