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Family Services Manager
4 months ago
**FAMILY SERVICES MANAGER**
**Location**: San Francisco, CA
**Position Type**: Full-Time, Exempt
**Compensation**: $72,090/annually
**Schedule**: Monday - Friday:
- Monday/Thursday/Friday: 9:00 am - 5:30 pm
- Tuesday/Wednesday: 1:00 pm - 9:30 pm
- one(1) weekend per month
**Priority Application Deadline**: Sunday, June 2nd at 11:59 pm
**Hamilton Families**
**Program and Position Overview**
Hamilton Families operates 3 residential sites. The Shelter Program in the Tenderloin provides a safe place to sleep, three meals a day, emergency beds for families in immediate crisis, private rooms for families on the city’s shelter waitlist and critical social services to 50 families a night (about 150 individuals) for up to six months. The Transitional Housing Program located North of the Panhandle serves 20 families for 12-18 months. Holloway House, located in Ingleside, serves up to 18 participants for 3-12 months. Holloway House is operated in partnership with Homeless Prenatal Program and the Department of Family and Children's Services.
Families participating in our residential programs receive comprehensive social services to identify and address factors contributing to their homelessness to enable them to return to stable, independent housing and economic self-sufficiency, including: case management with referrals and linkages to community services and benefits, employment and life skills training, access to basic health services, children’s services, and innovative and direct assistance in securing permanent housing.
The Family Services Manager provides general administrative and programmatic planning, design, service and support for the specific program. The FSM directly supervises the program’s case managers. This position reports directly to the Program Director. This is a management-level position that is responsible for supervising several union employees. This is an exempt level position requiring day shifts and occasional evenings or weekend hours.
**Primary Duties and Responsibilities**
- In coordination with the Program Director, oversee and ensure the on-going development and daily operation of the program services. Assist in the creation and implementation of new and innovative programs and support services to meet the ongoing and emerging needs of homeless families. Work closely with the Program Director on various organizational activities and special projects.
- Directly supervise case managers and work in collaboration with children’s services for cross-training in support of adults and children. Conduct staff meetings, supervision, and performance reviews. Assist with recruitment, hiring and training efforts, as directed.
- Oversee the design of individual assessments and service plans for each family ensuring they are consistent with organizational and programmatic objectives and goals and in compliance with contractual requirements. May carry a caseload of families, as necessary.
- Assist staff with supporting participant efforts through a strengths-based framework, promoting values of self-sufficiency and empowerment throughout work with families. Oversee and conduct internal and external training when required, including implementation of organization’s and facilities models and practices.
- Facilitate regular case review meetings and case management department meetings. Attend other programs, and organizational and outside community meetings as assigned. Assist in representing the program to funders, volunteers, and donors as needed.
- Collaborate with the Program Director and, if applicable, on-site Mental Health providers in the
- In collaboration with management staff, coordinate family workshops, events and on-site services.
- Represent and act as a liaison for the program with the City & County of San Francisco.
- Conduct and/or oversee appropriate crisis interventions and emergency responses. Act as an on-site resource for staff by assisting with and directly handling escalated individuals, providing knowledge, keeping abreast of and communicating changes in working procedures and regulations.
- Participate in the development and implementation of administrative and reporting systems. Produce and submit reports and information documenting services and progress towards service objectives and goals. Conduct audits, provide quality assurance oversight and respond to inquiries and requests for information.
- Oversee referral process in coordination with the City and County’s Coordinated Entry System, the Family Access Points, Family Treatment Court and other partners.
- Implement and ensure adherence to the program’s grievance procedure. Ensure program is in compliance with funding objectives and expected outcomes relevant to the department. Oversee and ensure the program maintains accurate records, files, correspondence and data collection.
- Assist the Program Director in developing and revising policies and procedures, operations manuals, emergency procedures
