Administrative Assistant 2, Orthopaedics/bji

2 weeks ago

Hartford, United States Connecticut Children's Medical Center Full time

Connecticut Children’s is the only health system in Connecticut that is 100% dedicated to children. Established on a legacy that spans more than 100 years, Connecticut Children’s offers personalized medical care in more than 30 pediatric specialties across Connecticut and in two other states. Our transformational growth establishes us as a destination for specialized medicine and enables us to reach more children in locations that are closer to home. Our breakthrough research, superior education and training, innovative community partnerships, and commitment to diversity, equity and inclusion provide a welcoming and inspiring environment for our patients, families and team members.

At Connecticut Children’s, treating children isn’t just our job - it’s our passion. As a leading children’s health system experiencing steady growth, we’re excited to expand our team with exceptional team members who share our vision of transforming children’s health and well-being as one team.

Under general supervision performs a variety of administrative and front office operational support duties for a specified unit/department, which requires a range of skills and knowledge of departmental and organizational policies and procedures. Greets and direct visitors, answers and directs patient and provider calls, utilizes some judgment to interpret departmental policy to resolve routine to complex inquiries or problems, serves as liaison with other departments. Prepares On Call schedules and documents; composes, edits, and proofreads correspondence and reports; creates and maintains spreadsheets for visit volumes; maintains fax folders and routing. This position supports all front office duties of CCSG of check in and phone lines as needed and assigned.

Reception, Information and Inquiries:

- Following departmental protocol greets, determines needs & directs patients/parents, internal staff and
external visitors; accepts, screens & routes telephones calls.
- Answers inquiries, provides forms/information, or resolves problems concerning activities and/or operations of department; follows through, as required, to meet needs of customers.
- May open and distribute incoming mail and prepare/process outgoing mail/packages.

Appointments, Meetings and Events:

- Coordinates and schedules appointments, interviews, meetings or events; exercises discretion and judgment to coordinate calendars for multiple individuals, care providers or groups.

Correspondence, Reports and Documents:

- Performs a variety of assignments utilizing computer to prepare, transcribe, type, edit and distribute agendas, minutes & documents compose routine to complex correspondence & documents; creates
forms, flyers, templates as needed.

Statistics/Records Maintenance and Reports:

- Prepares or assists with preparation of scheduled and/or ad hoc statistical and narrative reports; performs basic information gathering and analysis; prepares reimbursement requests, work orders, requisitions etc. in accordance with pre-established procedures.
- Copies and/or duplicates materials; prepare and transmit facsimiles.
- Proofreads all work to ensure accuracy and neatness.

Administrative Support Activities:

- Anticipates, plans and coordinates activities to manage assigned administrative support responsibilities.
- May be requested provide instruction and/or training to others in activities, processes and responsibilities directly related to front office support.
- Maintains and expands own competencies by attending training sessions or educational programs, as directed. Encourages team members to adhere to professional standards and to expand competencies.
- As assigned, actively participates in and contributes to departmental/ organization wide committees.
- Position may require travel to departments located in other buildings or on other campuses for duties integral to the position.
- Demonstrates knowledge of the population-specific differences and needs of patients in appropriate, specific populations from young children through adolescence and applies them to practice. Demonstrates cultural sensitivity in all interactions with patients/families and co-workers.
- Demonstrates support for the mission, values and goals of the organization through behaviors that are consistent with the Connecticut Children's Standards.

**Education and/or Experience Required**:

- High School Diploma or GED with five (5) years progressively increasing experiences directly related to the duties and responsibilities specified required. Associate's degree preferred with a minimum of three (3) years administrative support experience preferred
-

**KNOWLEDGE, SKILLS AND ABILITIES REQUIRED**

KNOWLEDGE OF:

- Experience with managing relevant databases such as RAS, EndNote

SKILLS:

- Intermediate to Advanced level word processing skills and spreadsheet skills
produce reports
- Skill in use of operating basic office equipment (e.g. copier, fax, calculator, multi-featured t

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