Business Systems Associate

3 weeks ago

Hartford, United States Hartford Hospital Full time

**Description**

**Job Schedule**: Full Time

**Standard Hours**: 40

**Job Shift**: Shift 1

**Shift Details**:
Work where **every moment **matters.

Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.

Hartford Hospital is one of the largest and most respected teaching hospitals New England. We are a Level 1 Trauma Center that provides cutting edge treatment to its patients. This is made possible by being home to the largest robotic surgery center in the Northeast and the Center for Education, Simulation and Innovation (CESI), one of the most-advanced medical simulation training centers in the world. When hospitals cannot provide the advanced care, expertise and new treatment options their patients require, they turn to us.

Don't miss the opportunity to be part of the new state of the art Bone and Joint Institute at Hartford Hospital. The first new stand-alone Orthopedic Hospital in the Northeast in over 50 years Our Mission is to be acknowledged as the regional leader in patient-centered, innovative musculoskeletal care, providing cutting edge care to patients in Connecticut and surrounding states. We are seeking dedicated, passionate individuals who would like the opportunity to be part of a team with a patient-centered approach, which brings decades of experience in providing the most innovative musculoskeletal & orthopedic care. We offer competitive salaries and benefits, as well as a stimulating work environment that inspires excellence.

**JOB SUMMARY**

This role is uniquely designed for enthusiastic individual who is eager to learn and grow in both technical and data domains. As a business system associate, you will be responsible for managing The RTLS (real time Location System) project, an important strategic initiative for BJI.

Business System Associate will manage the day-to-day aspects of RTLS monitoring, currently temperature monitoring and asset tracking. Future enhancement can expand to implementing patient tracking. In this position, you will work closely with the vendor and internal cross-functional partners to ensure optimal performance including but not limited to HHC IT, Engineering, Biomedical Engineering, external vendors and server teams to facilitate infrastructure support services.

RTLS has a "data" portion of the equation that is about implementing data analytics tools and analyzing user needs and revises existing system logic difficulties under the guidance of the Data Intelligence Team. Provides end-user support for and training in software system by developing training materials, conducting user training sessions, and resolving user questions / problems in order to facilitate the automation of department processes. In accordance with Hospital values, ensures data integrity and confidentiality of all work in area of assignment.

Business System Associate role is fully integrated with BJI data analytics team and will help support Health informatics and data managers as well as clinical data analyst. For example: assisting in data collection, adjudication, visualization.

**KEY ACCOUNTABILITIES**
- Perform analysis for connectivity, performance, security, troubleshooting, and system maintenance (software and hardware) to meet scalability and reliability goals.
- Collaborate to generate reports and extract data as needed for BJI Data Intelligence Team, and external vendors.
- Define, communicate, implement, and manage system management procedure, access and documentation.
- Maintain a broad knowledge of healthcare IT products/policies.
- Expected to maintain current industry standards for products, and institutional knowledge through training, research, documentation, and hands on case experience.
- Support product rollout by providing super user training and new hire education.
- Responsible for managing and maintaining approximately 500 real time location services (RTLS) badges for equipment, Temperature boxes with future potential expansion to patient badges.
- After hours and/or weekend RTLS call coverage required on rotational basis.
- Maintain inventory par levels for RTLS system products.
- Assist and coordinate with team members to research and implement solutions and processes to improve patient access, experience and staff workflow efficiency.
- Support the Data Intelligence Team by verifying, testing, and investigating data to ensure integrity and accuracy.
- Support the Data Intelligence Team by maintaining end-user manuals and other training materials in order to facilitate training of department staff in Tableau software system.
- Perform administrative functions as requested from the Data Intelligence Team. These may include; meeting coordination, documentation maintenance, special administrative projects, reports, etc.
- Responsible for maintaining the ServiceNow (IT ticket system)

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