Current jobs related to Dispatcher/customer Service Representative - Hamden - Greater New Haven Transit District
-
Customer Service Representative
2 months ago
Hamden, United States U-Haul Full timeLocation: 1685 Dixwell Ave, Hamden, Connecticut 06514 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...
-
Customer Service Representative
3 weeks ago
Hamden, Connecticut, United States Metal Exchange Corporation Full timeJob SummaryWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Metal Exchange Corporation. As a key member of our operations team, you will play a vital role in providing exceptional customer service, managing inventory, and ensuring seamless transportation services.Key ResponsibilitiesShipment...
-
Customer Service Representative
1 week ago
Hamden, Connecticut, United States Domino's Pizza LLC Full timeAbout UsDomino's Pizza LLC is a leading pizza delivery company with a strong presence in the United States. We are committed to providing excellent customer service and quality products to our customers.Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you...
-
Customer Service Representative
3 days ago
Hamden, Connecticut, United States U-Haul Full timeCustomer Service RepresentativeU-Haul is seeking a friendly and motivated Customer Service Representative to join our team. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring that customers receive the help they need, and maintaining our equipment.Responsibilities:Assist customers with U-Haul products...
-
Customer Service Representative
14 hours ago
Hamden, Connecticut, United States Stop & Shop Full timeJob SummaryWe are seeking a highly motivated and detail-oriented individual to join our Store Support Team as a Customer Service Representative. As a key member of our team, you will play a vital role in ensuring our stores run smoothly and efficiently.Key ResponsibilitiesAs a Customer Service Representative, you will be responsible for providing exceptional...
-
Customer Service Representative
2 weeks ago
Hamden, Connecticut, United States Ultimate Staffing Full timeJob Summary:Ultimate Staffing is seeking a skilled Customer Service Representative to join our team in a fast-paced call center environment. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and their customers.Key Responsibilities:Handle a high volume of incoming calls in a professional...
-
Customer Service Representative
2 weeks ago
Hamden, Connecticut, United States Stop & Shop Full timeJob SummaryWe are seeking a highly motivated and detail-oriented individual to join our Store Support Team as a Customer Service Representative. As a key member of our team, you will play a vital role in ensuring the smooth operation of our store, providing exceptional customer service, and maintaining a clean and safe shopping environment.Key...
-
Sales and Customer Service Representative
2 weeks ago
Hamden, Connecticut, United States Massage Envy Full timeJob Summary:We are seeking a highly motivated and customer-focused Sales and Customer Service Representative to join our team at Massage Envy. As a Sales and Customer Service Representative, you will be responsible for providing exceptional customer service, promoting the value of Total Body Care, and supporting clinic flow.Key Responsibilities:Provide...
-
Sales and Customer Service Representative
2 weeks ago
Hamden, Connecticut, United States Massage Envy Full time{"title": "Sales and Customer Service Representative", "content": "Unlock Your PotentialAt Massage Envy, we're committed to delivering an exceptional experience for our clients. As a Sales and Customer Service Representative, you'll play a vital role in helping us achieve this goal.Key Responsibilities:Provide outstanding customer service and ensure every...
-
Customer Service Representative
2 weeks ago
Hamden, Connecticut, United States Compass Group, North America Full timeJob SummaryWe are seeking a skilled and customer-focused Cashier and Customer Service Representative to join our team at Compass Group, North America. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, handling cash transactions, and maintaining a clean and organized work environment.Key...
-
Customer Service Representative
2 weeks ago
Hamden, Connecticut, United States Compass Group, North America Full timeJob SummaryWe are seeking a skilled Customer Service Representative to join our team at Compass Group, North America. As a Cashier and Food Service Associate, you will be responsible for providing exceptional customer service and ensuring a seamless dining experience for our clients.Key Responsibilities:Perform sales transactions in a timely and accurate...
-
Customer Service Representative
6 days ago
Hamden, Connecticut, United States Stop & Shop Full timeAbout Stop & ShopWe're committed to creating a culture where our associates feel valued and empowered to make a difference. Our goal is to provide exceptional customer service and build strong relationships with our communities.Job SummaryWe're seeking a Part-Time Clerk to join our Seafood Department team. As a key member of our team, you'll be responsible...
-
Customer Service Representative
2 weeks ago
Hamden, Connecticut, United States Stop & Shop Full timeAbout UsAt Stop & Shop, we strive to create a workplace culture that values diversity, equity, and inclusion. We believe that every associate deserves to feel a sense of belonging and thrive in their role. Our team works together to break down barriers and put the customer first, demonstrating our commitment to customer satisfaction and community...
-
Customer Service Representative
2 weeks ago
Hamden, Connecticut, United States Stop & Shop Full timeAbout UsAt Stop & Shop, we strive to create a workplace culture that values diversity, equity, and inclusion. We believe that every associate deserves to feel a sense of belonging and thrive in their role. Our team works together to break down barriers and put the customer first, demonstrating our commitment to customer satisfaction and community...
-
Customer Service Representative
2 weeks ago
Hamden, Connecticut, United States Global Partners Full timeJob Title: Guest Service Associate/CashierWe are seeking a highly motivated and customer-focused Guest Service Associate/Cashier to join our team at Global Partners. As a key member of our team, you will be responsible for delivering exceptional guest experiences while ensuring the smooth operation of our convenience stores.Key Responsibilities:Provide...
-
Customer Service Representative
1 week ago
Hamden, Connecticut, United States Global Partners Full timeJob Title: Guest Service Associate/CashierWe are seeking a highly motivated and customer-focused Guest Service Associate/Cashier to join our team at Global Partners. As a key member of our team, you will be responsible for delivering exceptional guest experiences while ensuring the smooth operation of our convenience stores.Key Responsibilities:Greet guests...
-
Patient Service Representative
2 weeks ago
Hamden, Connecticut, United States Midwest Dental Group Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Patient Service Representative to join our team at Midwest Dental Group. As a key member of our front desk team, you will be responsible for providing exceptional patient care and ensuring a seamless experience for our patients.ResponsibilitiesAct as the first point of contact for patients,...
-
Sales and Customer Service Representative
3 weeks ago
Hamden, Connecticut, United States Massage Envy Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Sales and Customer Service Associate to join our team at Massage Envy Hamden. As a Sales and Customer Service Associate, you will be responsible for providing exceptional customer service, promoting the value of Total Body Care, and supporting clinic flow.Key ResponsibilitiesProvide...
-
Sales and Customer Service Representative
3 weeks ago
Hamden, Connecticut, United States Massage Envy Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Service Associate. As a key member of our team, you will be responsible for providing exceptional customer service, promoting our services, and contributing to the growth and success of our business.Key ResponsibilitiesCustomer Service:...
-
Sales and Customer Service Representative
19 hours ago
Hamden, Connecticut, United States Massage Envy Full timeAbout the RoleWe're seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Service Associate. As a key member of our team, you will be responsible for delivering exceptional customer experiences and promoting the value of Total Body Care.Key ResponsibilitiesProvide outstanding customer service and ensure every...
Dispatcher/customer Service Representative
3 months ago
**Posting Dates: May 20, 2024 to May 22, 2024**
This position reports to the Business Service Supervisor and works collaboratively with all staff assigned to the District.
**Responsibilities**:
- Schedule rides for clients and addresses any questions about their transportation.
- Scheduling rides booked via the GNHTD Trip Connect App or taken via the phone, using the ADA Paratransit standardized procedure of rides within one hour before or after their desired departure time.
- Provide quality customer service to callers.
- Assisting customers on the phone in a professional manner and rescheduling trips for clients that missed a previous trip. Assure compliance with all applicable federal, state and local rules and regulations and all applicable GNHTD policies and procedures.
- Provide customers with the Estimate Time of Arrival (ETA) of their scheduled ride by reviewing the Automatic Vehicle Location (AVL).
- Demonstrate knowledge, understanding and compliance with company client procedures and guidelines providing appropriate and accurate information.
- Monitoring Automatic Vehicle Location (AVL) to ensure all routes are operating and on time.
- Scheduling and dispatching drivers to various locations and provides geographic directions.
- Communicating with drivers daily via two-way radio and telephone.
- Verifying transit fares, cashing drivers out at the end of their shifts and submitting daily deposits.
- Must be able to communicate courteously and effectively both orally and in writing. Must maintain advanced computer skills, particularly utilizing google maps and MapQuest.
- Assisting customers on the phone in a professional manner and rescheduling trips for clients that missed a previous trip. Assure compliance with all applicable federal, state and local rules and regulations and all applicable GNHTD policies and procedures.
- Must maintain a respectful working relationship with all GNHTD employees and treat all employees, vendors, customers in a professional manner.
- Ability to maintain composure in handling emergencies and other unexpected situations.
- Participate in team meetings and trainings.
- Must be able to communicate courteously and effectively both orally and in writing. Must maintain advanced computer skills, particularly utilizing google maps and MapQuest.
- Assisting customers on the phone in a professional manner and rescheduling trips for clients that missed a previous trip. Assure compliance with all applicable federal, state and local rules and regulations and all applicable GNHTD policies and procedures.
- Must maintain a respectful working relationship with all GNHTD employees and treat all employees, vendors, customers in a professional manner.
Perform other duties as assigned by the Business Systems Supervisor.
Qualifications:
- Excellent ability to communicate effectively and professionally using the English language in a customer service setting, including verbal and written communication skills.
- Ability to quickly assess current issues/emergency situations and formulate a response/resolution using analytical and problem-solving skills.
- Must be flexible with shift and departmental needs.
- Two (2) years of Dispatch experience or three (3) year of Customer Service in the Transportation field, or any equivalent combination of experience and training which provides a demonstrated potential for performing the duties of this position
- Be able to communicate professionally with people at all levels of the organization and external contacts.
- Proficiency in the use of Microsoft Office programs (specifically Outlook, Excel and Word).
- Working knowledge of google maps and CT Transit bus schedules
- Ability to work in a team environment.
- Ability to understand and follow oral and written instructions.
- Must have excellent attendance and be punctual to work.
- To perform this job successfully an individual must be able to perform each essential duty satisfactorily.
- Possess effective interpersonal skills.
- Fluent in Spanish is a plus.
- GNHTD is an Affirmative Action/Equal Opportunity Employer. All applicants will be considered regardless of race, color, religion, national origin, age, marital or veteran status; disability; genetic status, or any other legally protected status. A drug test and background screening is required for this position. Subject to DOT drug testing. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule 1 drugs, including marijuana, for any reason._
Pay: From $19.00 per hour
Expected hours: 35 - 40 per week
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Night shift
- Weekends as needed
**Education**:
- High school or equivalent (preferred)
**Experience**:
- Customer Service: 3 years (required)
- Call Center: 1 year (required)
- Dispatching: 2