Lead Director

4 weeks ago

Hartford, United States CVS Health Full time

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

**Position Summary**

**Financial Management**:Work closely with finance and procurement teams to manage budgets related to observability products and services. Ensure cost-effective utilization of licenses and consumption-based services, drive initiatives to optimize expenditures. Identify and assess potential risks associated with consumption-based service models, develop strategies to forecast and manage consumption to establish accurate budgets.

**Observability Roadmap Strategy**:Establish a strategy to accelerate the migration of observability services from legacy platforms for multiple business units, ensuring optimal cost recovery, parity of service, mínimal service impact, and optimal resource utilization. Establish a strategy to aggregate cross-platform data onto a single platform and provide end-to-end enterprise analytics and insights and manage the resultant solution.

**Project Management**:Engage executives, department heads, and IT teams to plan, execute, and oversee observability projects. This includes maintaining documentation, creating reports, and analyzing data to provide insights.

**Required Qualifications**
- Minimum 10 years of IT industry experience with 5+ years of experience leading teams in the IT operations, DevOps, SRE, or observability space within a large enterprise (Fortune 100) environment.
- 5 years of experience in development of a high performing team and interface with all levels of the organization; Ability to develop resource plans and structures and influence organizational priorities.
- 5 years of experience in Excellent verbal/written communication, collaboration, analytical and presentation skills to lead an environment driven by customer service and teamwork; Must be able to set goals and participate in strategic initiatives for a team.
- Prior experience performing 1 year OR 1 migration or end-to-end implementation of a major observability platform; experience in associated change management, planning and execution (technology planning, training, process re-engineering, etc.)
- 3 years of experience developing enterprise observability standards including ITIL processes (Events, Incident, Major Incident, Problem, Change, Release and Operational Readiness), and developing and maintaining playbooks, runbooks, operating procedures and work instructions.
- 3 years of prior working experience with best practice frameworks such as ITIL, COBIT, TOGAF, Well Architected Reviews or similar frameworks to address IT services maturity.
- 3 years of prior experience developing enterprise KPI’s and scorecards to track value and contribution of observability or IT practices within the enterprise (examples would include Observability Coverage, Incidents Prevented, Users Trained, ROIC, etc.)
- 3 years of experience managing financial operations and software contracts, mapping IT spend to actual utilization, optimizing license utilization, and managing cost recovery efforts.
- 3 years of experience with enterprise demand analysis, capacity planning, and performance engineering in traditional and cloud architectures (AWS, GCP, and Azure).
- 3 years of experience with source control and software configuration management tools.
- 5 years of excellent analytical and problem-solving skills; Ability to present problem analysis and recommended solutions in a creative and logical manner.
- 5 years of exceptional project and program management skills, with a proven track record of managing and prioritizing multiple simultaneous initiatives to successful completion.
- 5 years of experience in owning problems end-to-end, willingness to obtain any required knowledge to get the job done

**Preferred Qualifications**
- Knowledge of the healthcare industry's regulatory landscape, particularly in the context of data security and privacy, is desirable.

**Education**

Bachelor’s degree from accredited university or equivalent work experience (HS diploma + 4 years relevant experience)

**BUSINESS OVERVIEW**

**Pay Range**

The typical pay range for this role is:
$100,000.00 - $231,500.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors

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