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Front Desk Agent
3 months ago
Job Overview:
**Duties**:
- Greet and check-in guests in a friendly and professional manner
- Handle guest inquiries and provide accurate information about the hotel facilities and services
- Assist guests with check-out process efficiently
- Manage reservations and ensure accurate booking information
- Handle phone calls and direct them appropriately
- Process payments and maintain guest accounts
- Address guest concerns and escalate issues as needed
**Requirements**:
- Previous experience in a hotel or hospitality setting preferred
- Proficiency in multilingual or bilingual communication is a plus
- Strong phone etiquette and customer service skills
- Knowledge of front desk operations and hospitality management
- Ability to perform night audit duties is advantageous
- Familiarity with guest services and hotel management practices
**Job Types**: Full-time, Part-time
Pay: $15.00 - $17.00 per hour
**Benefits**:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Overnight shift
- Rotating weekends
Work setting:
- In-person
**Experience**:
- Hotel experience: 1 year (preferred)
Ability to Commute:
- Williston, ND 58801 (required)
Ability to Relocate:
- Williston, ND 58801: Relocate before starting work (required)
Work Location: In person