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Customer Service Representative
3 months ago
Overview:
We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries.
**Duties**:
- Assist customers with product information, order placement, and issue resolution
- Perform data entry to update customer records accurately
- Conduct outbound calling campaigns to follow up on customer inquiries or feedback
- Utilize phone etiquette to ensure positive customer interactions
- Analyze customer needs and recommend appropriate products or services
- Upsell additional products or services to enhance customer satisfaction
- Provide multilingual support to customers, especially in Spanish if possible
Qualifications:
- Previous experience in customer service or a related field is preferred
- Excellent communication skills to effectively interact with customers
- Proficiency in data entry and ability to navigate computer systems efficiently
- Strong sales skills with a focus on upselling products or services
- Ability to analyze customer inquiries and provide suitable solutions
- Fluency in Spanish is a plus for assisting Spanish-speaking customers
**Benefits**:
- Competitive salary commensurate with experience
- Opportunities for career growth within the company
- Comprehensive training provided to enhance customer service skills
Pay: $20.00 - $22.00 per hour
Expected hours: 40 per week
**Benefits**:
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Experience level:
- No experience needed
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Ability to Commute:
- Industry, CA 91746 (required)
Work Location: In person