Customer Service Assistant
4 months ago
Key Responsibilities
- Provide administrative support to the company via CSS, Tech, and other departments as necessary
- Communicate information clearly to department representatives when it comes to issues with sales orders/RMAs
- Process sales orders, order cancellations, and RMAs for the CSS and Tech departments
- Monitor and update CSS department logs to keep the department informed
- Retrieve orders from the warehouse for processing of order changes and cancellations
- Update data for reports in support of the company
- Data entry of orders, performance metrics, and tracking records
- Aid departments in creating a training timeline/program to ensure smooth transition for new employees
- File and follow-up on shipping claims for shipped products
- Maintain inventory control/transfers for repair parts and assist in quarterly inventory counts, as assigned
- Other administrative duties as necessary
Qualifications
- Good administrative and office skills
- Good interpersonal and verbal and written communication skills
- Must have demonstrated problem solving and organizational skills
- Ability to manage multiple tasks in a fast-paced, deadline-driven environment
- Ability to work independently with limited supervision
- Ability to work overtime as needed
- Proficient in Microsoft Office and Google Drive
- Warehouse and office experience is a plus
- Experience with shipping via FedEx, UPS, USPS, and Freight carriers a plus
- Willingness and ability to work remotely, as needed
- Must be a good team player with a positive attitude and a willingness to learn
Benefits
- Medical, Dental, Vision Insurance
- PCP & Specialist Office Visit Reimbursements
- Basic Life Insurance
- PTO & Sick Leave Days
- Paid Holidays
- Day Off to Celebrate Your Birthday
- 401K & Employer Match
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