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Software Development Manager

3 months ago

Washington, United States IBM Full time

Introduction

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.

You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

Your Role and Responsibilities

Population, Refugees, and Migration (PRM) is the humanitarian bureau of the Department of State. PRM promotes U.S. interests by providing protection, easing suffering, and resolving the plight of persecuted and forcibly displaced people around the world. These individuals include refugees, migrants, stateless individuals, internally displaced persons (IDPs), and more. PRM does this by coordinating humanitarian policy and diplomacy, providing life-sustaining assistance, working with multilateral organizations to build global partnerships, and promoting best practices in humanitarian response.

An integral component of U.S. humanitarian policy is the U.S. Refugee Admissions Program (USRAP), which is primarily implemented via PRMs refugee case processing system called START. PRM also engages with other USRAP partners systems, as needed, to support refugee processing and resettlement. Individuals outside the United States seeking admission as a refugee under Section 207 of the Immigration and Nationality Act (INA) are processed through the USRAP, which is managed by the Department of State in cooperation with the Department of Homeland Security (DHS) and the Department of Health and Human Services (HHS). Those admitted as refugees are eligible for USG-funded resettlement assistance.

The USRAP reflects the United States highest values and aspirations to compassion, generosity, and leadership. Since 1975, the United States has welcomed over 3 million refugees from all over the world. Refugees have built new lives, homes, and communities in towns and cities across all 50 states. On an annual basis, the President, in consultation with Congress, determines an annual limit for admitting the total number of refugees into the United States.

The USRAP is a multi-stage process requiring a refugee applicant to undergo case referral/initiation, prescreening interview, DHS U.S. Citizenship and Immigration Services (USCIS) interview and adjudication, security checks, and medical examination. For refugee applicants approved for admission to the United States, next steps include domestic resettlement partner placement, cultural orientation, and travel to the United States.
- Responsible for leading teams of developers to design, develop, and maintain START which is built on ServiceNow's products and platforms.
- A strong knowledge base of the ServiceNow product and capabilities will be required.
- A keen understanding of the market trends to keep up with new technologies and advancements in ServiceNow's products.
- Supports the PM and DPM in executing the RPC project.
- Develop estimates, manage schedules and communication with partners for new features and releases.
- Develop training plans and approaches to increase the software engineering capabilities of your team.

TS//SCI Clearance

Required Technical and Professional Expertise
- TS//SCI Clearance
- 10+ years of hands-on experience in work similar to that being supervised
- 5+ years of progressive management experience
- A deep understanding of ServiceNow's platform, modules, and architecture, ServiceNow Developer instance, and applicable tools such as ServiceNow Studio, Visual Studio Code, and ServiceNow PowerShell cmdlets
- Understanding of the SDLC and agile methodologies, including Agile sprint plans, code reviews, and change management procedures
- Proficiency in programming languages such as JavaScript, Angular JS, HTML, CSS, AJAX, Glide API, server-side scripting, data imports, and data exports, REST API, and OData API
- Relational and non-relational databases such as Oracle, MySQL, and PostgreSQL
- ServiceNow Integration Hub, Integration Broker, and REST APIs

Preferred Technical and Professional Expertise
- Experience at Department of State
- Certified ScrumMaster (CSM), or comparable/equivalent qualifications
- NIST standard SP 800

About Business UnitIBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities i