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Head of Retail

3 months ago

Brooklyn, United States 바잉스퀘어 Full time

Who We Are

VIBE TWLV’s mission is to create a captivating and transformative space, embracing daring sensibility and inspiring individuals to discover their new selves through unexpected imagination, creativity, and the belief in luck and its fulfillment, transcending the boundaries of a mere brand label and retail store.

Job Summary

We are currently seeking a Head of Retail for our NYC Flagship store and for the planning of all future retail stores worldwide. This role oversees the supervisors of the day-to-day functions of the store. They are accountable for every aspect of the retail store operations.

RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

- By demonstration - recruiting, hiring, firing, teaching, coaching, staffing, leading, and inspiring ALL store employees for existing stores as well as for new stores
- Reinforce the selling culture by explaining, demonstrating, imitating, correcting, and repeating proper selling techniques - and teaching managers to train their staff
- Hands-on motivating all DMs, AMs, and Store Managers plus all store staff to keep pushing toward the same goal - setting high expectations and inspiring people to reach them
- Fighting fires - being the first line to respond to issues at the store level and coordinating with others within the company to resolve them in a timely manner
- Setting long-term goals for success, and building strategies to achieve these goals
- Creating, implementing, and enforcing processes to achieve overall efficiency
- Develop and implement the overall strategic plan for the VIBE TWLV retail business, in alignment with the company's global objectives and regional market dynamics.
- Lead and manage a high-performing team of sales, fostering a culture of collaboration, accountability, and continuous improvement.
- Drive revenue growth and profitability by identifying new business opportunities, expanding our presence in key retail channels, and maximizing sales performance across high end categories.
- Cultivate and maintain strong relationships with key stakeholders, including airport authorities, cruise line operators, duty-free operators, and brand partners, to ensure alignment and support for our business objectives.
- Monitor market trends, competitor activities, and consumer insights to inform and support strategic decision-making including product offerings, marketing strategies and customer experiences.
- Oversee the development and execution of annual plans, budgets, and forecasts, ensuring efficient resource allocation and financial performance targets are met or exceeded.
- Serve as a VIBE TWLV ambassador in the retail community, representing our values, culture, and commitment to excellence at industry events, conferences.
- Achieve sales targets (Sell-in and sell-out) working closely with operators.
- Develop and maintain clients relationships - Day to day operational communication, meetings with clients / stores / staff
- Inter-department collaboration (logistics, finance) on revenues/orders management
- Sell-in / Sell-out management: assortment, inventory/stock monitoring by door
- Monitor investment and profitability by account in alignment with company targets & budgets
- Manage contracts negotiations/renewals by client in collaboration.
- Identify new opportunities to grow retail sales and improve brand images
- Deep understanding of the retail landscape in the Americas region, including market dynamics, competitive landscape, and regulatory environment.
- Ability to multitask, work independently and to react quickly with strong sense of urgency
- Strong ability to take initiative and ownership of projects, experience managing transformational business.
- Ability to motivate others
- Excellent problem-solving skills and solution-oriented
- Excellent Computer Proficiency in Google Suite, Microsoft Word Suite including Excel and PowerPoint.
- Strong strategic planning and execution skills, with the ability to translate vision and objectives into actionable plans and measurable outcomes.
- Excellent communication, negotiation, and relationship-building skills, with the ability to effectively engage and influence internal and external stakeholders at all levels.
- Highly analytical and data-driven approach to decision-making, with proficiency in financial analysis, budget management, and performance metrics.
- English required, some Korean proficiency preferred
- Preferred: Bachelor's degree from four-year college or university
- 10+ years leading a sales organization
- 10+ years managing at least 30 employees within a geographically dispersed sales team (direct and indirect)
- Proven track record of recruiting and building a best-in-class team from the ground up (i.e., staffing a brand new store)
- Ability to manage a complex sales environment, with multiple channels, alliances and relationships
- Proven track record of increasing revenue and sales productivity throughout career
- Experience managing overa