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Customer Engagement Specialist

3 months ago

Rockville, United States EDCLUB, INC Full time

**Description**:
You will be handling all communications with our customers to provide them with excellent support. Our customers may range from teachers to district admins, and having great communication skills is a requirement. You will also be working directly with our development team to help resolve customer issues. The position requires occasional travel to meet with customers and attend trade shows. Training will be provided on how to use the program.

**Required Skills**:

- Solid verbal and written communication skills.
- Ability to speak with confidence and energy over the phone
- Excellent virtual presentation skills
- Proficient with Excel, Word, and Google Docs
- Telephone skills fielding calls and requests from customers
- Ability to type 50 WPM +
- Good organization skills
- Ability to work both independently (with direction) and with a team
- Bachelor's degree preferred

**Responsibilities**:

- Maintain a thorough knowledge of TypingClub and other edclub products.
- Provide a professional and pleasant ordering experience for customers.
- Provide support to customers by resolving problems with regard to the product, billing, or taking orders.
- Coordinate efforts with other teams and teammates to resolve issues quickly.
- Perform root cause analysis for each issue, escalating as necessary.
- Document and track issues in the software.
- Provide training and documentation for trending issues.
- Assist in improving the quality of the software by examining new features and providing feedback.
- Update our support help forum with relevant and repeated support topics.
- Help with logistics and setup of trade shows.
- Attend to high-value customers that are assigned to you.

**About Company**:
**Benefits and Compensation**: Our compensation philosophy is to provide a competitive total compensation package with benefits, professional development, and continued opportunities for advancement within the company as we grow.

**Health & Wellbeing**
- Free medical, dental, and vision insurance for employees
- Short-term disability
- Long-term disability
- Life Insurance and AD&D
- Employee Assistance Program focused on mental and emotional wellbeing

**Retirement**
- 401(K) Safe Harbor Plan

**Flexibility and Time Off**:

- Generous and flexible paid time off for vacation, sick leave, and bereavement

**Paid Parental Leave Plan**

**Perks**:

- Top of the line quality IT equipment, support, standing desks, and accessories
- Travel, parking, and Metro allowance

Flexibility and remote work availability
- Onsite group meals & snacks and yes, a treadmill desk
- Casual attire and a stress-free, inclusive work environment
- On and offsite company events
- Fun and exciting wins

**EEOC**:
**EdClub, Inc. is proud to be an Equal Employment Opportunity workplace committed to providing equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.**: