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Member Engagement Specialist

2 months ago

Rockville, Maryland, United States Lafayette Federal Credit Union Full time
Job Overview

NOTICE: APPLICANTS MUST RESIDE IN DC, MD, OR VA. THIS IS A HYBRID POSITION.

We are exclusively considering candidates who live in the District of Columbia, Maryland, or Virginia for this role.

Lafayette Federal Credit Union, recognized as one of USA Today's Top Workplaces of 2024, is expanding and seeking talented individuals to enhance our member services and uphold our reputation as a preferred employer.

We are looking for a proactive Member Engagement Specialist to bolster our Business Development team.

  • Do you possess the skills to drive organizational growth by attracting new members, retaining existing ones, and identifying new market opportunities?
  • Are you known for your exceptional communication, interpersonal, negotiation, and persuasion abilities?

If you answered yes, Lafayette Federal Credit Union could be the ideal workplace for you.

About Us:

Our Unique Approach: What sets Lafayette Federal apart? We are not just a financial institution; we are a workplace that values its employees. In addition to our Top Workplaces accolade from USA Today, we have also been featured in (1) Newsweek's America's Best Banks list, (2) earned a 5-star rating from Bauer Financial, and (3) received national recognition from S&P Global's Top Performing Credit Unions.

Our Culture: At Lafayette Federal, we prioritize inclusion, diversity, high performance, and new opportunities. Our collaborative environment fosters a sense of community, where every individual is appreciated for their unique skills. We are committed to serving our community through various charitable initiatives throughout the year.

Our Commitment to Growth: We prioritize professional development, training, and certification for our employees, supporting you in achieving your career aspirations and facilitating advancement opportunities within the industry.

Key Responsibilities:

The Member Engagement Specialist will play a vital role in supporting the entire Business Development Team and Branches, including but not limited to:

  • Identifying and prospecting new business accounts.
  • Understanding member needs and aligning them with Lafayette Federal's offerings.
  • Bringing in new Select Employee Groups (SEGs) to expand eligibility.
  • Promoting and selling Lafayette Federal's loan, deposit, and savings products.
  • Assisting in efforts to enhance product utilization among new and existing members.
  • Collaborating with assigned branches to achieve sales targets through cross-selling existing products and exploring new opportunities.
  • Representing the credit union at business development events, including community and networking events.

Requirements:

The Member Engagement Specialist will:

  • Organize and implement membership retention initiatives among existing SEGs and community charters, maintaining strong relationships through regular communication.
  • Actively seek new business accounts and services, including business checking, remote deposit, ACH services, payroll services, and business loans.
  • Develop and adapt strategies to achieve membership growth and profitability goals aligned with the credit union's strategic plan.
  • Stay informed about best practices in member service within the banking industry.
  • Collaborate with the Marketing Department to create promotional materials aimed at increasing member engagement with credit union products and services.

Benefits:

Joining Lafayette Federal comes with numerous benefits to support your personal and professional journey:

  • Employer-paid health insurance premium for single and family coverage (HMO Plan)
  • Fully funded deductible (HMO Plan)
  • 401k employer matching contribution
  • Income protection through life insurance and short/long-term disability
  • Paid time off, holiday leave, and birthday leave
  • Educational assistance
  • Commuter benefits program and more

Compensation: $58,740 - $60,000 annually, based on experience and qualifications.

Location: This position will report to our headquarters.

Note: This job posting outlines the primary responsibilities and requirements of the position but is not exhaustive. Additional duties and qualifications may be necessary.

*Lafayette Federal Credit Union is an Equal Opportunity and E-Verify Employer

*EOE/AA/DISABILITY/VETERAN