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Knowledge Management Specialist
4 months ago
GCyber is hiring a **Knowledge Management Specialist **to support the Compartmented Enterprise Services Office (CESO). With the CESO program, The Defense Information System Agency (DISA) is looking to transform the existing Secure Web Services (SWS) environment, which provides security information sharing to the community, into a more mature service offering to meet the DoD and intelligence communities.
As the **Knowledge Management Specialist,** you will:
- Implement and maintain a CESO-accessible knowledge database/portal.
- Support and sustain end-user online/portal access to service requests and incident reports.
- Ensure proper retention of all documents, files, presentations, and materials in accordance with CESO knowledge management practices.
- Develop end-user training and knowledge management materials in support of new releases.
- Develop and provide operational reports and dashboards (e.g., daily, weekly, monthly) that provide status of operational activities, production issues and key operational metrics.
- Develop and deliver improvement plans as required to meet SLAs.
- Establish and maintain a problem management knowledge base that is accessible to CESO where information about problems, root cause, known errors, workarounds and problem resolution actions are recorded and tracked. This knowledge base can be the same knowledge base as used by incident management.
- Document and update problem management knowledge base with information regarding problem resolution actions, activities, and status and notify all appropriate stakeholders of availability of information.
- Maintain metadata associated with publication dates, author information, keywords and other structure data associated with articles.
- Knowledge and experience with creating and mainlining document control, naming convention structure associate with knowledge management practices.
**Minimum Qualifications and Experience**:
- ** Active DoD Top Secret/SCI clearance **and be eligible to obtain and maintain a CI/Poly.
- 5+ years of hands-on experience providing mission impact through knowledge management tools and concepts.
- Experience with MS SharePoint, making and managing document libraries and list.
- Understanding of networking and operating systems technologies.
- Experience working in a high op-temp, Top Secret environment.
- Ability to translate highly technical matter to non-technical audience.
- Excellent communication skills.
This position is 100% on site at our customer location in Arlington, VA.
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