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Intake and Enrollment Specialist

3 months ago

Boston, United States Action for Boston Community Development, Inc., (ABCD) Full time

The English for Speakers of Other Languages (ESOL) program provides community members services to learn English or improve their ability to speak, read and write in English. Join us as an **Intake and Enrollment Specialist **in creating a supportive and enriching environment for our community. If you are passionate about community development, possess the required skills, we invite you to apply.Key Responsibilities
- Responsible for the implementation and management of the intake and enrollment process for the English for Speakers of Other Languages (ESOL) Programs.
- Review and become familiar with program policies and objectives.
- Conduct intake interviews to ensure a match between applicants’ learning and career goals with program goals.
- Complete all intake materials, and collect, organize, and maintain all required documentation in client eligibility files.
- Follow-up with applicants to obtain missing documentation.
- Communicate regularly with Program Coordinators to ensure full enrollment.
- Work with ESOL Coordinators to ensure an updated student waitlist
- Enter appropriate student data into program-related database(s).
- Prepare appropriate documentation for submission to funding sources.
- Schedule and assist with the implementation of informational sessions.
- Coordinate and schedule interviews with applicants, as appropriate.
- Answer the ESOL main phone line and answer program related questions.
- Keep records of inquiries and applicants.
- Act as an integral member of ABCD’s ESOL team.
- Perform other related duties as assigned from time to time.

Skills, Knowledge and Expertise
- Minimum High School Diploma or Equivalent and up to 12 months of related work experience is required.
- An Associate’s degree in a human services or related field and one to three years of customer service experience preferred.
- Excellent attention to detail.
- Ability to multi-task and remain highly organized.
- Strong ability to work independently and as part of a team.
- Bilingual skills in Spanish or Haitian Creole are highly preferred.
- Must be able to work sensitively and effectively with individuals of diverse socioeconomic and cultural backgrounds.

Why Work Here
- Make a Difference: Every day, your work directly impacts the lives of thousands in the Greater Boston community, empowering them and making positive, lasting change.
- Inclusive Environment: ABCD values the diversity of its workforce, with an inclusive culture that respects individuality and promotes collaboration.
- Continuous Learning: We offer numerous training and development opportunities, ensuring our staff remain at the forefront of community action methodologies and strategies.
- Comprehensive Benefits: At ABCD, we take care of our own, providing a competitive benefits package, including health coverage and retirement plans.
- A Legacy of Impact: Join an organization that boasts a legacy spanning over half a century, consistently championing the rights and needs of our community's most vulnerable.
- Teamwork & Camaraderie: Be a part of a passionate team, united in their mission to combat poverty, and ensure every individual can reach their fullest potential.

About Action for Boston Community Development

ABCD is the shortest distance between two points — from where you are to where you want to be. Discover the tools and resources you need to move from poverty to stability and from stability to success.