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Program Performance Specialist

1 month ago

Foxborough, United States Brockton Area Multi-Servi Full time

**M-F 40 hrs $46,000-$60,000**

BAMSI is a 501(c) 3 nonprofit organization founded in Brockton, Massachusetts, with a vision of driving change and creating equal opportunities for individuals with developmental disabilities and mental and behavioral health challenges. Brockton Area Multi-Services, Inc. (BAMSI) was incorporated on March 21, 1975 as South Shore Multi-Services Inc., under Chapter 180 of the Massachusetts General Laws, as a not-for-profit human service organization. On July 9, 1975, it changed its name to Brockton Area Multi-Services, Inc. It was formed for the development, coordination, and delivery of integrated human service programs, and according to its website, its mission is “to empower people and enrich their lives, through compassionate support and diverse services, one individual, one family a time.” BAMSI employees up to 2,000 people and operates adult, child, and family services, assisting approximately 30,000 individuals each year in Worcester, Middlesex, Norfolk, Bristol, and Plymouth Counties.

BAMSI is committed to Diversity, Equity, Inclusion, Justice, and Access for all; to creating a holistic system of care that meets people where they are; and abolishing the stigmas surrounding mental illness, disability, and addiction.

We strive to offer valuable benefits that promote a healthy work/life balance and add value to our employees’ lives. Our comprehensive benefits include:

- Generous Time Off Package
- up to 4 weeks combined vacation, personal and cultural holiday
- 12 paid holidays
- up to 2 weeks Sick Time
- Highly Specialized Paid Trainings including opportunity to earn CEUs
- Health and Dental Insurance
- Life, Short Term and Long Term Disability Insurance
- 403B plan with discretionary match
- Wellness Activities
- Employee Assistance Program
- Career Development Opportunities
- Available benefits are based on position and scheduled hours.

**Responsibilities**:
**Performance and Improvement**:

- Remain aligned with the mission and strategic plan of BAMSI, including providing substantive feedback to preserve the integrity of BAMSI’s mission and strategic plan.
- Monitor and report on agency and program specific performance outcomes as required by accreditation bodies (e.g., CARF) and relevant funding sources (e.g., DDS, DPH, DMH).
- Partner with program leadership (directors, assistant directors, managers) in the development of new programs and to track and improve existing program performance in conformance with applicable funding source regulations, licensing requirements, accreditation standards, and BAMSI standards and policies.
- Help develop annual program performance dashboard for Operational Excellence.
- Maintain, including regular update, tools used to measure program performance
- Lead and facilitate the annual agency-wide scheduling of program performance reviews (program/operational, and health).
- Advise program leadership (directors, assistant directors, managers) on program-level key performance indicators (KPIs) and objective and key results (OKRs), including but not limited to identifying operational trends, patterns, best practices, improvement options to maximize performance, and other recommendations.
- Exhibit problem-solving abilities and methods to find solutions to program and agency problems utilizing process improvement techniques and tools.
- Assist new managers with training and acclimation to new role in program.

**Committee Participation**:

- Serve on Quality Management Committee.
- Serve as a liaison to the Adult Services Human Rights Committee.

**Other**:

- Perform other related work duties as needed or as assigned by supervisor or designee.

**Qualifications**:

- Bachelor’s Degree in management or human services field preferred but not required.
- Five (5) years’ experience in providing services in either day or residential programs serving adults with development disabilities, brain injury, or mental illness.
- Excellent written and oral communication skills required.
- Computer competent in Word, Excel, and Outlook desired.
- Must have valid driver’s license in state of residence and own means of transportation.
- EEO

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