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Visitor Services Manager

4 months ago


Fairfax, United States Fairfax County Government Full time

**Salary**
- $60,056.05 - $100,093.76 Annually**Location**
- ANNANDALE (HJ09), VA**Job Type**
- FT Salary W BN**Job Number**
- 24-01488**Department**
- Park Authority**Opening Date**
- 06/15/2024**Closing Date**
- 6/28/2024 11:59 PM Eastern**Pay Grade**
- S22**Posting Type**
- Open to General Public**Job Announcement**:
Join the Park Authority and our nationally recognized team of professionals Hidden Oaks Nature Center within the Fairfax County Park Authority (FCPA) is seeking a Visitor Services Manager that oversees all aspects of daily visitor services such as programming, volunteers, education, training, interpretation, and exhibits management for the nature center. With more than 25,000 acres of parkland, nine RECenters, eight golf courses, three lakefront parks, and more, FCPA is an exciting organization to be a part of and there are many opportunities for staff to make a difference at every level. The Visitor Services Manager leads long term planning for and directs daily operations of visitor services including managing the site's interpretation, exhibit/display care and creation, camps, volunteer program, and staff training. They will assist with natural and cultural and resource projects, managing all facility rentals, and financial transactions, preparing administrative reports and plans, regular budget exercises and record keeping, office management, management of weekend and volunteer program staff, safety/security training and inspections, human resource functions, and assisting with outreach and advertising. Serves as Assistant Site Manager taking on site manager duties in the absence of the site manager. Regular weekend work hours will be required. Occasional early morning, evening, and holidays will be required for special events, meetings, programs, resource management or front desk duties.

**Illustrative Duties**:

- (The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position description.)_- Directs all aspects of visitor/nature center including staffing, facility use, security, safety, resource protection, visitor control, operating procedures and hours of operation, and procurement of supplies, equipment and services;-
- Assists site manager in the research, writing, implementation and evaluation of the site's annual operational plan, project plans, prospectus and interpretive plan, including goals and objectives for delivering programs and services;-
- Plans, develops and executes an interpretive management program for the nature center;-
- Responds to visitor, telephone and staff inquiries concerning natural and cultural history and conservation matters;-
- Investigates and responds to citizen complaints and concerns;-
- Assists in the development of and accounting for the site annual budget, including donated funds;-
- Supervises submission of cash reports and required reporting of management indicators such as visitation, program numbers, and project accounting;-
- Disburses site petty cash funds;-
- Recruits, interviews, selects, trains, supervises, sets priorities and work schedules, assigns projects and evaluates paid and volunteer staff;-
- Assists section manager and agency by providing professional and technical expertise in natural resource protection to include reviewing development plans, managing natural and cultural resource inventory, providing guidance on land acquisitions, and assisting in the development of the agency's strategic natural resource management plan;-
- Provides technical support on resource stewardship issues to include researching, writing and producing educational material, articles for publication, signage, exhibit components, training modules and presentations, updates to environment reference manual, and preparation of standard operating procedures for Park Authority policies addressing natural resource issues.**Required Knowledge Skills and Abilities**:

- (The knowledge, skills and abilities listed in this specification are representative of the class but are not an-all-inclusive list)._- Knowledge of nature conservation theory and philosophy;-
- Knowledge of conservation program and resource management practices;-
- Knowledge of the natural and biological sciences including the theory, principles and practices of interpretation and environmental education;-
- Knowledge of native flora, fauna, geology and ecology of the local area;-
- Knowledge of local environmental issues and conservation practices;-
- Knowledge of the principles, methods and practices of park management;-
- Ability to provide technical resource and program leadership to naturalist staff;-
- Ability to perform effective administrative work including budgeting, human resource management, purchasing, and the development of short and long range operational plans;-
- Ability to manage and operate interpretation/conservation p