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IT Service Desk Specialist

2 months ago

Fairfax, United States ALTA IT Services Full time
Job DescriptionJob Description

IT Service Desk Analyst
Location: Fairfax, VA
Duration: Multi-Year Contract
Salary: Negotiable

MUST HAVE THE FOLLOWING CERTIFICATIONS:

  • HDI Service Desk Analyst
  • Microsoft Certified Desktop Support Technician (MCDST)
  • or EQUIVALENT


Minimum/General Experience: 

  • Provides Service Desk or Network Operations level I support and advanced troubleshooting and systems configuration. 
  • Shall have experience providing level 1 phone support, customer service experience, problem solving experience, and advanced desktop support knowledge and skills. 
  • Minimum five years’ experience in the field.


Functional Responsibilities: 

  • Works closely with service desk and NOC staff and supervisors to provide level 1 support directly to customers and advanced problem-solving support to resolve complex issues in Microsoft windows-based desktop environment.
  • Strong communication and problem-solving skills required. 
  • Performs full lifecycle of Incident management activities in context of a professional service desk. 


Minimum Education: College degree and HDI Service Desk Analyst certification and Microsoft DST or equivalent certificate required.