Bilingual (English/Spanish) Campus Information and Visitor Services Shift Lead

1 month ago

Fairfax, United States Commonwealth of Virginia Full time

Department: Office of University Branding

Classification:  GMU Worker

Job Category:  Part-Time / Hourly Wage

Job Type:  Part-Time

Work Schedule:  18-25 hours/week; available to work a varied schedule, including nights and weekends

Location: Fairfax, VA

Workplace Type:  On Site Required

Salary:  Salary commensurate with education and experience

Criminal Background Check:  Yes

About the Department:

The primary purpose of the Office of University Branding is to advance the good reputation of George Mason University through increasing public awareness, understanding, and advocacy of the University. The organization serves as the University’s central steward of institutional brand strategies, policies, guidelines, expertise, and resources, used to promote the University’s newsworthy and noteworthy educational, research, and service efforts that support the fulfillment of its mission. In addition, Communications and Marketing is the central resource for communication internally and between the university and its various publics.

About the Position:

Shift Leads provide leadership on the day-to-day operations of the Information Desk and Switchboard, including management of Student Assistant and Team Leader staff, in conjunction with the Executive Director of Operations.

Specific for this position, we are looking for individual who is fluent in both Spanish and English.

Shift Leads enforce adherence to Campus Information and Visitor Services and Mason policies, procedures, and guidelines and role model a high level of customer service to Student Assistant and Team Leader staff in order to serve as a representative of George Mason University to the internal and external community. This position responds timely and accurately to patron inquiries (e.g. students, faculty, staff, prospective studentse3, guests, etc.) about George Mason University.

Responsibilities:

Customer Service:

Exhibit, role model, and reinforce a high level of customer service; Greet and communicate with patrons using a positive and professional demeanor; and Provide training and guidance to both new and existing staff on positive customer service practices and mannerisms.

Information Services:

Answer and transfer phone calls to the requested department or person; Distribute materials and supplies for use (e.g. maps, brochures, flyers, etc.); Provide information on all aspects of Mason, including events, academic programs, directions, and more; Provide information updates to supervisor regarding emergency concerns, news and noteworthy items, events, campus operations, changes in information, and potential university-wide communication impacts; Use manuals, websites, and other resources to provide information (e.g. directory, hours, information about departments and services, events, etc.); and Disseminate updates in information to direct reports.

Leadership:

Provide leadership on the services and day-to-day operations of Campus Information and Visitor Services at a primarily assigned Campus Information and Visitor Services area on the Fairfax Campus; Give guidance to Campus Information and Visitor Services Student Assistant and Team Lead staff at a primarily assigned Campus Information and Visitor Services Area on the Fairfax Campus; Assist in the hiring, onboarding, scheduling, evaluating, disciplining, and termination of Campus Information and Visitor Services staff; Provide direct training on day-to-day expectations, including customer service, resources, emergency procedures and desk operations; Communicate performance expectations and address concerns in a timely manner to Campus Information and Visitor Services staff; Conduct bi-weekly 1:1 meetings with staff; Lead monthly All-Staff meetings; and Ensure all hours of operation are staffed, including finding coverage when replacement staff is needed.

Projects:

Lead the update of area Reference Manuals and training materials; Maintain employment records; Maintain accurate records on patron traffic and requests for service; Maintain desk signs and an inventory of materials and supplies for use (e.g. maps, brochures, flyers, etc.); Assist in creation of schedules; and Complete the tasks, directives, and project requests of Coordinator, Supervisors, and Directors.

Personal Responsibility and Professionalism:

Commitment to the standards of excellence for Campus Information and Visitor Services; Complete on-going training and experiential learning activities; Keep the desk and immediate area clean and organized; Read, respond, and assist in sending information to Campus Information and Visitor Services e-mails, blogs, newsletters, and websites in a timely manner; and Staff work a varied shift schedule and must be on time for scheduled shifts, including providing coverage in the evenings and weekends.

Required Qualifications:

Prior demonstrated leadership and/or workplace experience, including supervision of people, tasks, and/or projects; Strong, fluent communication skills (both speaking and listening) in both Spanish and English; Experience interacting with patrons in person and over the phone in a positive and professional manner; An ability to work independently with integrity, including attention to detail, flexibility, and organization; An ability to balance multiple priorities in a deadline-driven environment; An ability to use Microsoft Word, Excel, and conduct research online; and Available to work a varied schedule, including nights and weekends.

Preferred Qualifications:

Knowledge of George Mason University or other higher education institutions with a willingness to learn about the University, its resources and services; Experience interviewing, hiring, and onboarding new employees; Experience delivering performance feedback (including but not limited to performance evaluations); and One year as a Student Assistant or Team Leader with Campus Information and Visitor Services.

Instructions to Applicants: 

For full consideration, applicants must apply for Bilingual (English/Spanish) Campus Information and Visitor Services Shift Lead at Complete and submit the online application to include three professional references with contact information, and provide a cover letter and resume.

Posting Open Date:  April 29, 2024

For Full Consideration, Apply by:  May 13, 2024

Open Until Filled?: Yes

  • Customer Service Representative I

    1 month ago

    Fairfax Station, United States Navy Times Full time

    Customer Service Representative I - Bilingual (Spanish) Preferred At a glance Location: US-VA-Fairfax Posted: 02/19/2022 Closing: 03/18/2022 Degree: Not Specified Type: Full-Time Experience: Not Specified Job description Customer Service Representative - Fairfax, VA * Monday to Friday from 8 am to 5 pm * Bilingual (Spanish) Preferred Questions and Answers....

  • Case Manager, Bilingual Spanish and English

    4 weeks ago

    Fairfax, United States Lutheran Social Services Of The Nat Full time

    Refugee Resettlement Case Manager is responsible for the direct case management of individual refugee cases (including minor children), timely delivery of core services, and consistent documentation of services to each refugee family served by LSSNCA. Under the guidance of the Resettlement Manager, the Case Manager will assist refugee and newcomer families...

  • Mental Health Care Manager, Bilingual English and Spanish

    1 month ago

    Fairfax, United States LUTHERAN SOCIAL SERVICES OF THE NAT Full time

    Job DetailsJob Location Fairfax, VA - Fairfax, VA Remote Type Hybrid Position Type Full Time Education Level 4 Year Degree Salary Range $27.00 - $28.00 Hourly Travel Percentage 15 - 25% Job Shift Day Job Category Nonprofit - Social Services Description Case Manager provides compassionate, professional trauma-informed, client-focused, case management services...

  • Legal Assistant

    3 weeks ago

    Fairfax, United States Virginia Divorce Center Full time

    Legal Assistant (bilingual Spanish) needed for small law office. This is an entry level position. Training will be provided. Must be fluent in Spanish. Please send resume. Pay: $18.00 per hour Expected hours: 40 per week **Benefits**: - Paid time off Schedule: - Monday to Friday Work Location: In person

  • Legal Assistant

    3 weeks ago

    Fairfax, United States Virginia Divorce Center Full time

    Legal Assistant (bilingual Spanish) needed for small law office. This is an entry level position. Training will be provided. Must be fluent in Spanish. Please send resume. Pay: $18.00 - $20.00 per hour Expected hours: 40 per week **Benefits**: - Paid time off Schedule: - Monday to Friday Work Location: In person

  • Legal Assistant

    4 weeks ago

    Fairfax, United States Virginia Divorce Center Full time

    Legal Assistant (bilingual Spanish) needed for small law office. This is an entry level position. Training will be provided. Must be fluent in Spanish. Please send resume. **Job Types**: Full-time, Part-time Pay: $18.00 per hour Expected hours: 40 per week **Benefits**: - Paid time off Schedule: - Monday to Friday Work Location: In person

  • Spanish Speaking Teacher Aide

    4 weeks ago

    Fairfax, United States Lutheran Social Services Of The Nat Full time

    The Teacher’s Aide is primarily responsible for assisting the Lead Teacher in the planning, organizing, and implementation of the instructional program in a preschool, elementary, or secondary learning environment. This individual must function in a manner that guides and encourages students to develop and fulfill their academic potential. This position is...

  • Bilingual Manager in Training

    2 weeks ago

    Fairfax, United States Weed Man - Vienna, VA Full time

    Weed Man is the largest franchised lawn care organization in North America. We have been in business for over 50 years! We provide an environmentally responsible approach to fertilization, weed & pest management for residential lawns. Weed Man Lawn Care’s commitment to superior products & building relationships with our customers is what keeps them coming...

  • Visitor Services Manager

    3 weeks ago

    Fairfax, United States Fairfax County Government Full time

    **Salary** - $60,056.05 - $100,093.76 Annually**Location** - ANNANDALE (HJ09), VA**Job Type** - FT Salary W BN**Job Number** - 24-01488**Department** - Park Authority**Opening Date** - 06/15/2024**Closing Date** - 6/28/2024 11:59 PM Eastern**Pay Grade** - S22**Posting Type** - Open to General Public**Job Announcement**: Join the Park Authority and our...

  • Lead Clinician

    1 month ago

    Fairfax, United States Merraine Group Inc Full time

    Join our dynamic team at and become our next Foster Care Services Lead Clinician! In this exciting role, you’ll be the driving force behind ensuring that every child in our foster care program receives top-notch clinical support and services. As the Lead Clinician, you’ll be the go-to expert, providing consultation and trauma-informed expertise to our...

  • Lead Clinician

    1 week ago

    Fairfax, United States Merraine Group, Inc. Full time

    Join our dynamic team at and become our next Foster Care Services Lead Clinician! In this exciting role, you’ll be the driving force behind ensuring that every child in our foster care program receives top-notch clinical support and services.As the Lead Clinician, you’ll be the go-to expert, providing consultation and trauma-informed expertise to our...

  • Lead Clinician

    2 months ago

    Fairfax, United States Merraine Group, Inc. Full time

    Join our dynamic team at and become our next Foster Care Services Lead Clinician! In this exciting role, you’ll be the driving force behind ensuring that every child in our foster care program receives top-notch clinical support and services.As the Lead Clinician, you’ll be the go-to expert, providing consultation and trauma-informed expertise to our...

  • Part Time

    4 weeks ago

    Fairfax, United States District Endocrine Full time

    **PART-TIME POSITION ONLY**: An endocrine practice is looking for a dependable, experienced Medical Receptionist, Front Desk staff for Front/bank office, administrative, and front desk. Medical billing knowledge is a plus. The office work location for this job will be in the Woodbridge, VA area. Duties include both clinical and office work. Duties include...

  • Bilingual Manager In Training

    7 days ago

    Fairfax, United States Weed Man - Vienna, VA Full time

    Job DescriptionJob DescriptionWeed Man is the largest franchised lawn care organization in North America. We have been in business for over 50 years! We provide an environmentally responsible approach to fertilization, weed & pest management for residential lawns. Weed Man Lawn Care’s commitment to superior products & building relationships with our...

  • Relationship Banker

    2 weeks ago

    Fairfax, United States Bank of America Full time

    Description : This job is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM. Key responsibilities include accurately and efficiently processing cash transactions for clients as needed. Job expectations include having deep...

  • Associate Registrar, Annandale Campus

    3 weeks ago

    Fairfax County, VA, United States Northern Virginia Community College Full time

    Posting Summary**Working Title** - Associate Registrar, Annandale Campus**Role Title** - Education Support Spec III**Role Code** - 29144-FP**FLSA** - Exempt**Pay Band** - 04**Position Number** - 28000537**Agency** - Northern VA Community College**Division** - NV280-Office of Student Services**Work Location** - Fairfax County - 059**Hiring Range** -...

  • Associate Registrar, Annandale Campus

    3 weeks ago

    Fairfax County, VA, United States Northern VA Community College Full time

    Posting Summary **Working Title** - Associate Registrar, Annandale Campus**Role Title** - Education Support Spec III**Role Code** - 29144-FP**FLSA** - Exempt**Pay Band** - 04**Position Number** - 28000537**Agency** - Northern VA Community College**Division** - NV280-Office of Student Services**Work Location** - Fairfax County - 059**Hiring Range** -...

  • Bilingual Pediatric Cancer Education Support Navigator

    4 days ago

    Fairfax, United States ASK Childhood Cancer Foundation Full time

    BILINGUAL PEDIATRIC CANCER EDUCATION SUPPORT NAVIGATORPOSITION DESCRIPTION: ASK Childhood Cancer Foundation seeks a full-time Bilingual Pediatric Cancer Education Support Navigator for the Northern Virginia region. This position will assess the educational and developmental needs of children receiving treatment at the Inova Schar Cancer Institute and assist...

  • Bilingual Pediatric Cancer Education Support Navigator

    4 days ago

    Fairfax, United States ASK Childhood Cancer Foundation Full time

    BILINGUAL PEDIATRIC CANCER EDUCATION SUPPORT NAVIGATORPOSITION DESCRIPTION: ASK Childhood Cancer Foundation seeks a full-time Bilingual Pediatric Cancer Education Support Navigator for the Northern Virginia region. This position will assess the educational and developmental needs of children receiving treatment at the Inova Schar Cancer Institute and assist...

  • Lead Clinician Tfc

    2 weeks ago

    Fairfax, United States Lutheran Social Services Of The Nat Full time

    As the Foster Care Services Lead Clinician for Virginia Foster Care, you will be responsible for supporting and ensuring the comprehensive service delivery of clinical services in a foster care program. The Lead Clinician will offer consultation and trauma-informed expertise to program staff and stakeholders to promote stable foster placements and provide...