Patient Services Representative
1 day ago
This position is responsible for registering patients for outpatient services, ensuring that complete and accurate information is obtained. He/she is accountable for the efficient operation of the front desk and provides a variety of administrative and clerical support to facilitate the smooth operation of the clinic.
Responsibilities
- Registers patients for emergency and outpatient services, ensuring that complete and accurate information is obtained
- Updates existing or creates new patient record, ensuring that information is complete and up-to-date and enters information into computer database.
- Collects appropriate payments, logs in to ledger or automated system, calculates receipts and prepares package for courier pick-up in accordance with established procedures and schedules.
- Accountable for the efficient operation of the front desk and reception function for a clinic or outpatient department
- Serves as first point of contact for patients and visitors and determines purpose of visit.
- Answers and screens telephone calls and takes accurate messages.
- Responds to inquiries and provides appropriate information or refers to staff member.
- Provides a variety of administrative and clerical support to facilitate the smooth operation of the clinic or department
- Schedules appointments as needed in appointment book and/or in automated scheduling system, following established guidelines.
- Performs a variety of other clerical tasks: makes copies, sends and receives faxes, opens and distributes mail.
- Monitors office supplies and forms and ensures that a sufficient quantity is on hand at all times.
- One year experience in a medical office environment
- High School Diploma or GED
- Basic computer skills: 50 wpm; Microsoft Office
- All employees must pass an employment TB, drug and physical exam
- Bilingual in Spanish preferred
- Previous experience using EPIC or other EMR system
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