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Guest Experience Associate

4 months ago

Austin, United States University of Texas at Austin Full time

Job Posting Title:
Guest Experience Associate
- Hiring Department:
Lady Bird Johnson Wildflower Center
- Position Open To:
All Applicants
- Weekly Scheduled Hours:
19
- FLSA Status:
Non-Exempt
- Earliest Start Date:
Jun 15, 2024
- Position Duration:
Expected to Continue Until Aug 31, 2024
- **Location**:
JOHNSON WILDFLOWER CENTER
- Job Details:

- General Notes
- The University of Texas at Austin Lady Bird Johnson Wildflower Center is committed to inspiring the conservation of native plants through its public botanic garden and its education, research and outreach programs. Founded by Lady Bird Johnson and Helen Hayes in 1982, the Wildflower Center is the state botanic garden, a community gem, and a national leader in the field of native plant education, sustainable landscapes, land restoration and research. It is home to the largest living collection of Texas native plants in the state, welcomes 240,000 visitors annually, has 16,000 members and reaches more than 2 million people through its website. The Center is focused on improving landscapes, promoting biodiversity, and connecting people with our environment.
- The Wildflower Center believes that the “environment is where we all meet,” as Lady Bird Johnson once wisely said. We are a community of people that care for each other, our land and our broader community.
- Benefits-eligible Wildflower Center staff members enjoy the robust health, time off and leave, and retirement benefits of The University of Texas at Austin employees. Wildflower Center staff get free parking, a free annual membership, discounts on Center classes and purchases made at the Gift Shop and Gallery and the Wildflower Café, and access to featured events. An inspiring and beautiful work environment with outstanding coworkers awaits you.

Purpose

This position acts as a responsible representative of the Wildflower Center and on-site liaison to clients, vendors and guests during special events and exhibitions. The ideal Guest Experience Associate ensures that the Center’s policies and procedures are upheld during these special events. Events include, but are not limited to, weddings, private events, community events, and exhibitions. The minimum requirement will be two shifts per week. These positions are renewed annually based on performance and business needs. Our fiscal year ends on 8/31/24, so while this may seem like a very short-term position, there is potential for it to be extended for an additional year.

Weddings and private events: The Guest Experience Associate will be the direct point of contact for the client and vendors during the set up, break down, and duration of these events. Since many of these events take place after hours this position will require weekday, evening, and weekend availability. Shifts range from 4-8 hours.

Exhibitions: The Guest Experience Associate will be the direct point of contact with guests for

weddings and private events

, our current

DINOSAURS AROUND THE WORLD

exhibition, and these upcoming exhibitions:

- FORTLANDIA
- _(September-February): An interactive outdoor exhibit that attracts families to enjoy the Wildflower Center. This position will be entirely outdoors, monitoring the exhibit and the grounds. Fortlandia Guest Experience Associates will be responsible for assisting in the gardens and facilities. Weekday and weekend daytime shifts are available as well as a few evening shifts for special events.
- LUMINATIONS

(November-January): An immersive light show experience unique to the Wildflower Center. This position will be entirely outdoors, monitoring guests and the light exhibit to ensure a positive guest experience, with a focus on safety. Weekday and weekend evening shifts are available.

**Responsibilities**:
Wedding and private event shift responsibilities will include:
- Function as on-site coordinator by interacting with vendors and guests.- Trouble-shoot issues with all outside vendors and visitors. Provide guests and staff high quality services and problem-solving options.- Connect with on-site vendors as their point of contact for the event.- Actively monitor events for the duration of the event, including set up and break down.- Ensure that events begin and conclude according to the event schedule.- Complete an event report upon conclusion.- Comply with all safety policies, practices, and procedures. Report all unsafe activities to supervisors. Participate in initiative-taking team efforts to achieve departmental and organizational goals. Responsible for implementation of a quality system as it applies to the specific activities being performed.- Provide leadership to others through example and sharing of knowledge/skills.- Other duties as assigned.
- Fortlandia_ shift responsibilities will include:
- Greet and engage guests.- Monitor FORTs for safety and damages.- Restock restrooms.- Sweep facilities, including restrooms.- Weed garden beds.- Move mulch.- Communicate with staff and volunteers.- Other duties as a