Information Governance Specialist

2 weeks ago

Austin, United States ERCOTElectric Reliability Council of Texas Full time

At ERCOT, our diverse and dynamic work environment provides a platform on which employees can work together to build the future of the Texas power grid and wholesale market utilizing the latest technologies and resources. We encourage you to join our talented, dedicated workforce to develop world-class solutions for today and tomorrow’s energy challenges while learning new skills and growing your career.
ERCOT is committed to fostering diversity and inclusion at all levels of our company. It is the cornerstone of our corporate values of accountability, leadership, innovation, trust, and expertise. We accept and celebrate those that join us and recognize that individuals with a wide variety of talents, ideas, and experiences propel the innovation that drives our success. A diverse and inclusive workforce strengthens us and allows for a collaborative environment to solve the challenges that face our industry today and in the future.
ERCOT offers the flexibility to work both in and out of the office within the state of Texas, providing our employees with an enhanced work life balance.

Information Governance Specialist implements and administers enterprise-wide document management systems and related procedures that allow the organization to capture, store, retrieve, share, and destroy business information in electronic and physical format. Participates and contributes to the development, operations, and maintenance of a comprehensive Information Governance Program, including compliance with all legal, regulatory, corporate, financial requirements, and retention and destruction schedules. Ensures appropriate procedures for the creation, maintenance, archiving and destruction of all company information. Coordinates with appropriate business areas impacted by legal proceedings and audits. Identifies vital records and establishes guidelines to maintain business continuity after a disruption or disaster.

JOB DUTIES
- Sets, implements, follows, and promotes understanding of organizational policies and best practices in Information Governance.
- Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
- Contributes to specific objectives and outcomes as directed.

ADDITIONAL JOB DUTIES
- Identifies who is responsible and accountable for managing content within the organization
- Maintains and updates an appropriate retention and destruction schedule compliant with all applicable laws and regulations
- Coordinates with the IT Department regarding the management of electronic content and maintenance of Information Governance software
- Coordinates with Security regarding classification, security, protection, and destruction of Records including off-site storage and retrieval
- Follows best practice procedure, guidelines and standards for recordkeeping and classification of physical and electronic content
- Interface with and train coordinators from each department on procedures and guidelines related to Information Governance
- Routinely communicates with all departments regarding Information Governance initiatives, issues, and changes
- Manages, monitors, and tracks official business information of any media throughout their life cycle
- Remains current with Information Governance, Records Management, and Archival principals, technology, legislation, policies, and best practices
- Carries out procedures for, and enforcement of, any holds or preservation orders on the destruction of information because of tax, legal, or operational reasons
- Works cooperatively with IT Department to provide appropriate repositories and plans for mission critical business content and Disaster Recovery
- Supports and instructs ERCOT departments and their personnel regarding management of all content that are not deemed essential business information

REQUIRED EXPERIENCE
- Requires minimum 2 years related work experience in excess of degree requirements

PREFERRED EXPERIENCE
- Familiarity with Microsoft Office 365, specifically the administration and management of SharePoint Online, MS Teams, and OneDrive
- An Understanding of the eDiscovery process and software used to search, review, and produce content for information requests, legal actions, audits, and investigations

Salary and level will be based on overall experience as determined by ERCOT.

EDUCATION
- Bachelor's Degree: Library Science, Business, or related field (required)
- Master's Degree: Library Science or related field (preferred)
- or a combination of education and experience that provides equivalent knowledge to a major in such fields is required

CERTIFICATIONS
- Advanced certifications (CRM, IGP, CIP, CRA) or a desire to obtain them (preferred)

WORK LOCATION - Taylor, TX:

- Employees will be required to be on-site in Taylor, TX at minimum 2 days per week, or more, as needed based on the business needs as determined by management
- On-site schedules are flexible or may be rotated based on business needs

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