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Lead Referral Coordinator
4 months ago
**Description**
**Position**: Lead Referral Coordinator
**Location**: Onsite - San Diego, CA
**Schedule**: Monday - Friday 8:00am - 4:30pm
**Salary Range**:$23.173 - $31.979 (Based on Experience)
**Join Our Team**:
Metis Practice Solutions is seeking a dedicated Medical Records Clerk to join our team in San Diego. We are a professional management services organization committed to supporting independent medical practices. Our values of caring, collaboration, and commitment are the foundation of our work, and we are looking for someone who shares these principles.
**Essential Duties and Responsibilities**:
The Lead Referral Coordinator will provide support to the Practice Supervisor, assist with the oversight of referral coordinators, and ensure the efficient operation of the clinic.
- Serves as liaison and resource for Referral Coordinator staff.
- Maintains provider relations. Troubleshoots issues and concerns related to, or from, Specialty/Diagnostic Providers.
- Assists in the training of new Referral Coordinators and other Referral Coordinator staff.
- Maintains, monitors, and edits Provider distribution list.
- Monitors productivity of Referral Coordinators.
- Generates productivity, status and other reports on a weekly and monthly basis, or as needed.
- Assists with monthly staff meeting preparation. May present on topics such as process changes, updates, company policies, etc.
- Audits Referral Coordinator customer service calls for quality and accuracy.
- With guidance from Practice Supervisor, addresses performance and other disciplinary matters as needed.
- Provides excellent customer service to patients, vendors and employees.
- Interacts in a professional manner and works collaboratively with staff, departments, and patients.
- May be assigned duties as a Referral Coordinator.
- Other duties or special projects as assigned.
**Competencies & Success Factors**
- Knowledge of medical terminology and organization services.
- Knowledge of office management techniques and practices
- The ability to maintain a high level of confidentiality.
- Ability to provide written and verbal communication.
- Skill in providing internal and external customer service, both in person and over the telephone.
- Skilled in prioritizing, time management and attention to detail.
- Ability to use multi-line phone system, including transferring calls.
- Ability to plan, prioritize and completes delegated tasks.
- Ability to work at a high professional level, including self-motivation and self-discipline, assuring that work is completed accurately, efficiently and without significant supervision.
**Qualifications**:
- High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
- Minimum of three (3) years of medical office experience.
- Minimum of one (1) year as a referral coordinator or equivalent.
- Previous medical background and medical terminology required.
- Knowledge of CPT and ICD-9 coding a plus.
- Metis Practice Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, marital status, status as a protected veteran, or status as a qualified individual with disability._
