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LAN Administrator

2 months ago

Baltimore, United States InsideHigherEd Full time

IT@JH Client Technology Solutions (CTS) is seeking a LAN Administrator who will be responsible for organizing, scheduling, imaging and executing workstation deployments for all departments my team supports. They will also ensure the system has all the necessary software, hardware any physical setup to function as needed. This support will be at East Baltimore and some satellite clinics.


Specific Duties & Responsibilities

  • Under general supervision, perform routine PC set up, installation of peripheral equipment, software installation, support for software products and services, deployment of service packs, hot fixes, system updates, testing changes to the environment
  • Assistance with departmental specific applications and interaction with vendor application installations
  • Strong liaison with customers and departments

Specific Devices, Software, Projects

  • There is about a 90% Windows operating system with the other 10% OSX mix.
  • This position will need to be fluent in imaging, supporting, installing software and configuring both operating systems.
  • These systems are used in office space as well as critical clinical areas.
  • There are often large-scale deployments that will need to be organized in a manor to minimize disruption.
  • This position will need to have a good level of understanding of the various specialty apps in order to properly configure them.
  • Software like MUSE, SAP, Epic, ComPAS, MethaSoft, Pentax, etc.

Scale/size of Area, Project and/or System Supported

  • The team supports approximately 7,000 workstations in various locations.
  • These devices are located on the primary East Baltimore campus, 911 Broadway, Ashland, 550, Rangos, Green Spring, White Marsh and Bel Air.
  • They will need to coordinate with various teams to ensure the proper functionality of the system as well as proper documentation.
  • These include ServiceNow, Epic, VPSX, Windows Print server team, etc.


On-call Requirements

  • After one year of experience, will participate in an on-call rotation several times per year.

Special Knowledge, Skills & Abilities

  • Demonstrate critical thinking and reasoning skills.
  • Ability to work on multiple priorities effectively.
  • Ability to prioritize conflicting demands.
  • Ability to execute assigned project tasks within established schedule.
  • Ability to work collaboratively in a team environment.
  • Ability to communicate effectively in the service of users and colleagues.
  • Write and communicate clearly and concisely.
  • Possess sound documentation skills.
  • Ability to maintain confidentiality.
  • Demonstrate exemplary customer service skills.

Technical Qualifications or Specialized Certifications

  • CompTIA A+ Technician, Network+

Special Physical Requirements for the Job

  • Must be able to lift 30lbs and walk throughout the day.

Work Location

  • East Baltimore campus, surrounding buildings, Green Spring Station, White Marsh and Bel Air.


Minimum Qualifications
  • Two years college coursework.
  • Two years related experience.
  • Additional education may substitute for required experience and additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula.

Classified Title: LAN Administrator
Role/Level/Range: ATO 37.5/02/OG
Starting Salary Range: $24.25 - $42.50 HRLY (Commensurate with experience)
Employee group: Full Time
Schedule: Mon-Fri, 8:30am-5pm
Exempt Status: Non-Exempt
Location: School of Medicine Campus
Department name: IT@JH Client Technology Solutions
Personnel area: University Administration