Current jobs related to Patient Engagement Partner - Allentown - St. Luke's University Health Network

  • Weekend Patient Engagement Partner, Connect to Care, Access Center

    2 weeks ago

    Allentown, Pennsylvania, United States ST. LUKE'S UNIVERSITY HEALTH NETWORK Full time

    Job Summary:The Patient Engagement Partner – Access Center role is critical to delivering an exceptional patient experience at St. Luke's University Health Network. This role provides a positive patient experience during all encounters and is responsible for answering patient calls, scheduling appointments, working referral work queues, and assisting the...

  • Patient Care Partner

    3 days ago

    ALLENTOWN, United States Disability Solutions Full time

    Join a team that delivers excellence. Lehigh Valley Health Network (LVHN) is home to nearly 23,000 colleagues who make up our talented, vibrant and diverse workforce. Join our team and experience firsthand what it's like to be part of a health care organization that's nationally recognized, forward-thinking and offers plenty of opportunity to do great...

  • Patient Care Partner

    3 days ago

    ALLENTOWN, United States Disability Solutions Full time

    Join a team that delivers excellence. Lehigh Valley Health Network (LVHN) is home to nearly 23,000 colleagues who make up our talented, vibrant and diverse workforce. Join our team and experience firsthand what it's like to be part of a health care organization that's nationally recognized, forward-thinking and offers plenty of opportunity to do great...

  • Patient Advocate

    2 weeks ago

    Allentown, Pennsylvania, United States ST. LUKE'S UNIVERSITY HEALTH NETWORK Full time

    Job SummaryWe are seeking a highly skilled and compassionate Patient Concierge to join our team at St. Luke's University Health Network. As a Patient Concierge, you will play a vital role in creating a unique and exceptional patient experience, driving a patient-centric culture, and facilitating practice-based administrative and patient support services.Key...

  • Human Resources Coordinator

    2 weeks ago

    Allentown, Pennsylvania, United States myHR Partner Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Human Resources Coordinator to join our dynamic team at myHR Partner. As a key member of our HR operations, you will be responsible for providing exceptional support to our employees and management team.Key ResponsibilitiesHR Support: Provide responsive and timely support to employees,...

  • Patient Advocate

    4 weeks ago

    Allentown, Pennsylvania, United States ST. LUKE'S UNIVERSITY HEALTH NETWORK Full time

    St. Luke's University Health Network takes pride in the skills, experience, and compassion of its employees. Our team members are crucial assets, working together towards our organization's mission of providing excellent care to patients, educating healthcare providers, and enhancing access to healthcare in the communities we serve.The Patient Concierge...

  • Senior Financial Analyst

    4 weeks ago

    Allentown, Pennsylvania, United States myHR Partner Full time

    Accountant The Accountant position at myHR Partner is essential for enhancing the financial functions of a reputable organization committed to excellence in service delivery. This role merges advanced accounting knowledge with leadership across various responsibilities, including financial reporting, compliance, and operational enhancements. Key...

  • Managing Partner

    4 weeks ago

    Allentown, United States Carrabba's Italian Grill Full time

    Are you a positive, friendly, fun, engaged and open to change and challenge with a sense of urgency? Are you a team builder, able to help others be successful in their roles? Are you a strong leader with a genuine passion for hospitality? Do you have a strong entrepreneurial spirit? If you answered YES to all of these questions I want to hear from you! Do...

  • Senior Financial Analyst

    4 weeks ago

    Allentown, Pennsylvania, United States myHR Partner Full time

    Accountant The Accountant position at myHR Partner is essential for enhancing the financial integrity of our organization. This role is designed for a professional who is committed to excellence in financial management and compliance. The position encompasses a variety of responsibilities, including detailed financial reporting, compliance auditing, and...

  • Senior Financial Analyst

    4 weeks ago

    Allentown, Pennsylvania, United States myHR Partner Full time

    Financial Operations Manager The Financial Operations Manager position at myHR Partner is crucial for enhancing the financial integrity of our organization, which is committed to providing exceptional services. This role merges advanced accounting skills with leadership responsibilities, covering a spectrum of tasks from financial analysis to operational...

  • CDL Driver Trainee

    1 month ago

    Allentown, United States Amazon Freight Partner Full time

    Driver Trainee Program (Class A CDL) for Amazon Freight Partner Post training completionCompensation: $14 per hour (complete training and increase to $24 per hour!) Benefits: complete training and join TTR full time as a CDL Driver Location: Allentown, PATTR Trucking INC is hiring CDL Driver Trainees to support the Amazon Freight Partner program. We have...

  • Patient Support Specialist

    4 weeks ago

    Allentown, United States Blackbird Health Full time

    Job DescriptionJob DescriptionAt Blackbird Health our commitment is to provide precision care, with powerful outcomes for children, adolescents and young adults struggling with social developmental and school related challenges. We believe that our youth deserve the very best care, not only for their physical health, but also their mental health. Through an...

  • Patient Support Specialist

    19 hours ago

    Allentown, United States Blackbird Health Full time

    At Blackbird Health our commitment is to provide precision care, with powerful outcomes for children, adolescents and young adults struggling with social developmental and school related challenges. We believe that our youth deserve the very best care, not only for their physical health, but also their mental health. Through an integrated community-centered...

  • Water/Wastewater Planning Engineer

    2 weeks ago

    Allentown, Pennsylvania, United States myHR Partner Full time

    About the RoleWe are seeking a highly skilled Water/Wastewater Planning Engineer to join our team at Lehigh County Authority. As a key member of our team, you will play a vital role in supporting our mission to provide high-quality, affordable water and sewer services to our community.Key ResponsibilitiesLead compliance efforts by working closely with...

  • Patient Experience Ambassador

    2 days ago

    Allentown, Pennsylvania, United States St. Luke's Hospital Full time

    Job Title: Patient ConciergeJob Summary:The Patient Concierge is a vital role at St. Luke's Hospital, responsible for delivering exceptional patient experiences and fostering a patient-centric culture. This position requires a passionate advocate who can facilitate administrative and patient support services, ensuring seamless care delivery.Key...

  • Patient Care Coordinator

    1 month ago

    Allentown, Pennsylvania, United States Strive Health Full time

    About Strive Health Strive Health is dedicated to revolutionizing the kidney care landscape. Our mission is to enhance the lives of individuals suffering from kidney disease through early detection, proactive engagement, and comprehensive care coordination. Our approach is centered around a dedicated care team that collaborates with local healthcare...

  • Patient Care Associate II

    4 weeks ago

    Allentown, Pennsylvania, United States Healthnetworklabs Full time

    Position Title: Customer Service Representative II Job Overview: This role is designed for a part-time position, requiring 20 hours per week during the night shift. The schedule includes three variable weekdays along with weekend and holiday rotations, with working hours from 11:00 PM to 8:00 AM. Role Summary: The Customer Service Representative II is...

  • Patient Support Specialist

    9 hours ago

    Allentown, Pennsylvania, United States Blackbird Health Full time

    About Blackbird HealthAt Blackbird Health, we're dedicated to providing precision care for children, adolescents, and young adults struggling with social developmental and school-related challenges. Our commitment is to deliver exceptional virtual and in-person care across a wide range of specialties, ensuring our youth receive the best possible care for...

  • Patient Care Technician

    4 weeks ago

    Allentown, Pennsylvania, United States Revv Staffing Full time

    Position OverviewJob Role: Patient Care Technician (PCT)Why Partner with Us?Immediate Shift Access: Enjoy priority selection of available shifts to tailor your work schedule.Varied Shift Options: Choose from a wide range of shifts that accommodate your personal availability.No Binding Contracts: Work flexibly without long-term commitments.Fast Payment...

  • Healthcare Patient Care Supervisor

    1 month ago

    Allentown, Pennsylvania, United States HealthEcareers - Client Full time

    HealthEcareers - Client is a leading organization in the healthcare sector, dedicated to providing exceptional patient care through a diverse and skilled workforce.As a part of our innovative health network, you will have the opportunity to contribute to a nationally recognized institution that values teamwork, compassion, and cutting-edge technology in...

Patient Engagement Partner

3 months ago

Allentown, United States St. Luke's University Health Network Full time

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset Individually and together, our employees are dedicated to satisfying the mission_ of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care._

Job Profile Summary

The Patient Engagement Partner - Access Center role is critical to an exceptional patient experience. This role provides a positive patient experience during all encounters and is responsible for answering patient calls, scheduling appointments, working referral work queues, and assisting the patient with their current needs. The Patient Engagement Partner establishes and maintains ongoing partnerships with designated practice and clinical partners to ensure achievement of aligned goals.

JOB DUTIES AND RESPONSIBILITIES:

- Answers incoming calls and performs a variety of actions including scheduling, rescheduling, or canceling appointments within established time frames and protocols in a fast paced, high volume Access Center environment.
- Determines how requests should be handled using expert questioning techniques to determine how a request should be scheduled, when to refer a call to a specific clinic or escalate the call to a nurse for immediate attention; coordinates services, as needed.
- Verifies and updates patient demographic and insurance information.
- Creates a positive patient experience at every encounter, attempting to resolve any issues or concerns of the patient at the time of the phone call, within the scope of the role.
- Manages and works referral work queues when assigned and provides supplemental inbound patient call support during high volume times using (and vice versa), and uses judgment to prioritize and accommodate patients, based on patient needs.
- Actively participates as a team member in resolution of problems as they are identified.
- Escalates any scheduling or insurance issue to the Patient Engagement Supervisor or Patient Engagement Manager to resolve.
- Consistently meets productivity, schedule adherence, and quality standards as set by the Access Center.
- Works with designated clinical partners to establish and maintain appropriate appointment scheduling protocols. Consistently acts to build positive relationships with our clinical partners.
- Other duties as assigned.

PHYSICAL AND SENSORY REQUIREMENTS:
Requires sitting for extended periods of time (up to 8 hours at time). Requires continual use of fingers, writing and computer entry. Requires ability to hear normal conversation and good general near and peripheral vision.

EDUCATION:
- High School diploma or equivalent required

TRAINING AND EXPERIENCE:
- Previous general computer experience with data entry required- Minimum 1-2 years of demonstrated customer service excellence in a contact center preferred- Previous healthcare experience with medical terminology preferred- Previous experience with electronic medical record (EMR) preferred

Competencies required:
- Excellent communication, facilitation, and presentation skills.- Focused on compliance- Demonstrates continuous growth- Quality-driven- Service-oriented- Excels at time management

Ability to work from home in accordance with the Network Work from Home Policy if needed.
- St. Luke's University Health Network is an
- Equal Opportunity Employer.