Helpdesk Support Specialist
2 weeks ago
Remote
Testing copying a current req:
Greenberg Traurig, a global law firm, currently has an excellent full-time employment opportunity for a Helpdesk Support Specialist in the Technology Department of our Phoenix or Doral office. We offer competitive compensation and an excellent benefits package.
Position Summary
The Technical Support Specialist provides support for attorneys and business staff in a 24x7 call center environment.
The available shift for this position is:
- 9 AM - 7:30 PM Arizona Time / 12 - 10:30 PM Eastern Time on Tuesday, Wednesday, Friday and Saturday_
Duties & Responsibilities
- Resolves complex technical issues at point of contact
- Utilizes customer service skills to effectively support a demanding client base
- Assists with other department activities as needed, and performs additional duties and responsibilities as assigned
Skills & Competencies
- Exceptional customer service skills including the ability to convey highly technical information in easy to understand, non-technical terms
- Must be highly productive, able to balance competing priorities and meet all established productivity measures
- Ability to adapt to a fast-changing environment
- Excellent analytical and problem solving skills
- Position also requires the ability to work under pressure to meet strict deadlines
Qualifications & Prior Experience
- Microsoft Office Specialist certification in MS Word is required, other Office certifications are highly desirable
- A+ and Network+ certifications are highly desirable
- Prior experience documenting interactions and using an IT ticketing system
FIT
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