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IT Officer, Client Services I

3 months ago

Washington, United States World Bank Group Full time

**Job #**:

- req27398**Organization**:

- World Bank**Sector**:

- Information Technology**Grade**:

- GF**Term Duration**:

- 3 years 0 months**Recruitment Type**:

- Local Recruitment**Location**:

- Washington, DC,United States**Required Language(s)**:

- English**Preferred Language(s)**:
**Closing Date**:

- 5/24/2024 (MM/DD/YYYY) at 11:59pm UTC**Description**

**ITS Vice Presidency Context**:
Information and Technology Solutions (ITS) enables the WBG to achieve its mission of ending extreme poverty and promote shared prosperity in a sustainable way by delivering transformative information and technologies to its staff working in over 150 locations.

Our vision is to transform how the Bank Group accomplishes its mission through information and technology. In this fast-paced, ever-changing world, the formulation and implementation of the ITS strategy is an ongoing, iterative process of learning and adaptation developed through extensive consultations with business partners throughout the World Bank Group.

ITS shapes its strategy in response to changing business priorities and leverages new technologies to achieve three high-level business outcomes**:business enablement**, by providing Bank Group units with innovative digital tools and technologies to transform how they deliver value for their clients; **empowerment & effectiveness**, by ensuring that all Bank Group staff are connected, able to find information, and productive to accelerate the delivery of development solutions globally; and **resilience**, by equipping the Bank Group to provide risk-based cybersecurity and robust data protection for a global network and a growing cloud platform.

Implementation of the strategy is guided by three core principles. The first is to deliver solutions for business partners that are customer-centric, innovative, and transformative. The second is to provide the Bank Group with value for money with selective and standard technologies. The third principle is to excel at the basics by providing a high performing, robust, and resilient IT environment for the organization.

**ITSGC Department Context**

The Global Telecoms & Client Services (ITSGC) department within ITS provides global communications and client services, products, and support for all member organizations across the World Bank Group. Services provided by ITSGC include global network, unified communications (Telephony, Audiovisual, and Videoconferencing), end-user device and mobility service provisioning, IT support (Helpdesk, front-line IT support and IT training), for the entire World Bank Group, as well as coordination and implementation of all infrastructure projects facing World Bank Group country offices.

**Position Overview**:
This position is a part of the ITS Unified Communications (ITSCU) unit under ITSGC. The Senior Media Systems Technician provides advanced audiovisual technical support and exceptional customer service for high-level multimedia events in state-of-the-art conference rooms, control rooms, multi-purpose rooms, and event spaces. This role works collaboratively as a member of the ITSCU AV Operations team to provide thoughtful, strategic, and appropriate solutions for clients, while providing timely and clear communication to stakeholders and management.

**Essential Job Functions**:
Lead a small team of AV technicians in support of events in special event spaces, including the performance of the following tasks:

- Daily room-readiness checks, power up/down procedures, equipment set-up, troubleshooting and testing for executive level meetings, conferences, and special events with live, virtual and hybrid elements.
- Set up, operation, and striking conference room systems including varying types of microphones and sound amplification systems, data/video displays, projection systems, and AV control systems.
- Respond to client inquiries, monitor conference room systems remotely and in-person, participate in end-to-end testing and systems verification.
- Verify, test, troubleshoot, and monitor virtual connections prior to and during meetings.
- Set up and play back presentations, connect laptops and/or desktops with display interfaces to portable and data projectors; adjust images for maximum visibility and size correctly.
- Set up standard audio systems consisting of microphones, mixer, amplifier, and speakers, calibrating, and adjusting for level and intelligibility without feedback.
- Set up, playback, stream, and record from a variety of video and audio sources.
- Lead implementation of AV/VC support model in a global capacity.
- Develop, document, and update standard operating procedures and business processes.
- Work closely with virtual platform teams to manage hybrid meetings.
- Understand signal flow and provide basic troubleshooting for audiovisual equipment.
- Report system anomalies, equipment problems, customer incidents, or any other discrepancies that may arise. Work with management to resolve.
- Other duties as a