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Customer Service Representative

4 months ago

Fairfield, United States Air Liquide Full time

An Air Liquide Healthcare company, subsidiary of the Air Liquide group, Seppic has been designing, manufacturing, and marketing unique ingredients for over 75 years. These ingredients are used by consumers, patients, and professionals.

Worldwide, a vast team of talented women and men serve customers for health, well-being, and beauty of all. At Seppic, our vision is to help everyone enjoy a healthy life in a healthy environment.

**How will you CONTRIBUTE and GROW?**:
A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902. Air Liquide’s ambition is to be a leader in its industry, deliver long term performance and contribute to sustainability - with a strong commitment to climate change and energy transition at the heart of its strategy.

The Customer Service team processes customer orders in accordance with commercial commitments and the company's operating rules. The team follows and manages the commercial orders files in connection with the customer with the objective of satisfying them by respecting the commercial contracts (contract review, customer engagement,delivery times, etc. and commit to the continuity of services guaranteed by the company.
- **Analyze the orders received; discuss with the sales teams and / or the customer if necessary.**
- **Enter and confirm orders in accordance with our customer commitments within 3 working days.**
- **Enter order details into the information system (ERP), provide updates as necessary (delivery dates, ETD,...)**
- **Reserve stock within established deadlines (by product and / or by customer)**
- **Adhere to guidelines defined by the sales director and in line with our customer commitments (FIFO, entire pallets, dedicated batches, etc.)**
- **Implement instructions and dispatches sent by Business Managers within guidelines of shortage management.**
- **Manage and process disputes / complaints in accordance with organizational policies.**
- **Interact and request information from Sales, Finance and Supply Chain teams as needed.**
- **Manage constraints (absence of contractual price, shortage, blocking for outstanding overdue, freshness, single lot)**
- **Taking part in training and other learning opportunities to expand knowledge of company and position.**
- **Understanding of company products, services, and policies.**
- **Strong time management and decision making skills.**
- **Communicate to customers and sales group regarding customer orders**
- **Communicate with supply chain and warehouse regarding shipments**
- **Support month end activities as needed**
- **“Own” an order from start to finish for assigned accounts: enter orders, confirm to customer, instructions to warehouse, ensure proper lot/ documentation**

**_________**:
**Are you a MATCH?**:

- **Customer service experience**
- **Experience in using database (Microsoft Dynamics, Google Platform)**
- **Ability to provide excellent customer service. Sense of service**
- **Ability to work in a team oriented environment; professional and collaborative-minded at all times.**
- **Ability to work independently in a time sensitive environment.**
- **Must possess sound decision making skills and multi-task while working in a fast-paced environment.**
- **Effective and professional communication (verbal and written)**
- **Ability to provide good business etiquette electronically and by phone.**
- **1 - 5 years of experience in customers service**

**Our Differences make our Performance
**At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.